Job details

RVP, Customer Success

Smartsheet is looking for a leader to help expand and lead our Large Enterprise Customer Success team. The right candidate is passionate about helping enterprise customers realize value from Smartsheet, growing and developing team members, and delivering strong business results.

Skills

Leadership
Customer Success
Business Development
Communication
Analytical Skills
Change Management
Process Design and Implementation
Ability to succeed in a fast-paced environment

Responsibilities

Manage a team of Customer Success Directors and Senior Managers
Maintain awareness of competitive landscape
Drive renewals forecast and execution for large enterprise segment
Lead communication with the account team
Help customers achieve adoption and expertise with Smartsheet products
Improve the risk assessment process
Develop data-driven go-to-market renewal selling strategies
Set performance targets for Customer Success
Partner with Sales to build an integrated motion
Lead team to execute cohesive strategy and track metrics
Drive programs and services for customer growth
Hire, coach, and develop strong CS leaders
Foster a collaborative culture within the team and with internal partners
Represent voice of enterprise customers to Product and Engineering teams
Provide thought leadership on Customer Success vision

Education

Bachelor's degree in business or equivalent discipline; MBA preferred

Benefits

HSA, 100% employer-paid premiums
Equity - Restricted Stock Units (RSUs)
401k Match
Monthly stipend for work and productivity support
Flexible Time Away Program
Parental Leave
Professional growth opportunities
Company funded perks
Teleworking options from any registered location in the U.S.

To read the complete job description, please click on the ‘Apply’ button

By Smartsheet

Smartsheet is a publicly listed SaaS company that offers a platform used to collaborate on project timelines, documents, calendars, tasks, and other works. The company was named to Fast Company’s Annual List of "Brands That Matter" in 2023.

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