Account Executive

The Account Executive at Smile Digital Health is primarily responsible for developing and managing strategic sales efforts within the US Payer sector. This includes driving sales, identifying new prospects, generating leads, and closing complex deals. Additionally, you'll be tasked with building relationships with key decision-makers and maintaining a deep understanding of our innovative FHIR-based solutions to communicate their benefits effectively.

To qualify for the Account Executive position at Smile Digital Health, candidates should have at least 7 years of relevant sales experience in the healthcare provider or payer markets, especially in B2B software or technology. A proven track record of meeting or exceeding sales quotas, as well as experience in closing significant contracts within the HealthTech space, is crucial to succeed in this role.

Collaboration is key for the Account Executive at Smile Digital Health. You’ll work closely with cross-functional teams, such as marketing and product development, to gather insights on market needs and inform potential product enhancements. This teamwork helps ensure that our solutions meet payer requirements while also optimizing sales strategies informed by real-time market feedback.

Smile Digital Health provides an attractive range of benefits for Account Executives, including a flexible remote work environment, competitive salary packages, robust health/medical benefits, and generous time-off policies. Additional perks include RRSP/TFSA/401K contributions, opportunities for professional development through the FHIR Study Program, and a supportive employee assistance program.

To thrive as an Account Executive at Smile Digital Health, candidates need strong sales acumen, familiarity with the healthcare landscape, and excellent communication skills. Other vital skills include the ability to manage ambiguity, solve complex problems, and work collaboratively across teams. A deep understanding of healthcare solutions and payer functions is also critical to effectively address clients’ needs.

To generate new sales leads as an Account Executive, I employ a multi-faceted approach that includes networking, cold calling, and leveraging internal resources provided by the company. I focus on developing targeted sales plans that identify high-potential accounts, utilizing data insights to inform my outreach and ensure that I connect with the right decision-makers effectively.

I have successfully closed multiple seven-figure contracts in the HealthTech sector by carefully identifying client needs, aligning our solutions with those needs, and negotiating favorable terms. By building strong relationships and maintaining transparency throughout the negotiation process, I ensure that both parties see the value in a win-win outcome.

To maintain relationships with existing clients, I make it a priority to establish regular communication, providing updates and soliciting feedback. I also make sure to schedule periodic check-ins to discuss their evolving needs and how our solutions can be adjusted to continue delivering value. Providing exceptional customer service is key to ensuring long-lasting partnerships.

Staying informed about industry trends in the Payer sector is crucial. I regularly consult industry publications, attend webinars and conferences, and participate in professional networks. I also engage with colleagues and clients to gain insights into their challenges and expectations, which helps me to better position our offerings within the competitive landscape.

FHIR, or Fast Healthcare Interoperability Resources, is critical in healthcare because it allows seamless exchange of data between health systems, leading to improved patient care. By enabling healthcare stakeholders to better manage data, FHIR supports initiatives aimed at better health outcomes. My understanding of its applications helps me articulate the advantages of our solutions to my clients effectively.

In challenging sales negotiations, I focus on understanding the perspective of the other party. I listen actively to their concerns, and I work towards identifying common goals. By fostering a collaborative atmosphere and being flexible where needed, I strive to arrive at a solution that meets both parties' needs and maintains the integrity of the relationship.

Before a sales presentation, I conduct thorough research on the potential client’s background, their needs, and the competitive landscape. I tailor the presentation to address their specific challenges, emphasizing the benefits of our solutions and how they align with their goals. Practicing my delivery and preparing to respond to potential questions is also part of my preparation process.

Key metrics for measuring sales success include the number of deals closed, total revenue generated, and customer satisfaction ratings. Additionally, I monitor lead conversion rates and the average sales cycle length, as these metrics provide insight into overall sales efficiency and effectiveness in meeting targets.

In a remote working environment, effective time management is crucial. I utilize tools like calendars and task management apps to prioritize my tasks and set specific goals for each day. Regular breaks and scheduled check-ins with my team help to keep me accountable and connected, allowing me to stay focused and productive.

I'm motivated by the opportunity to make a real difference in healthcare through innovative solutions. The chance to educate stakeholders about the benefits of our offerings and see the positive impact on patient care drives me to excel. Additionally, achieving my sales targets and working collaboratively with my team provides a fulfilling sense of accomplishment.