Intermediate QA Analyst

As an Intermediate QA Analyst at Smile Digital Health, your primary responsibilities will involve identifying critical test scenarios for automation, creating and executing test plans for various projects, and collaborating with delivery teams to ensure software quality. This role requires hands-on participation in the entire QA process, from triaging bugs to developing strategies for continuous improvement of software quality. You'll also need to engage with project teammates and customers to ensure that requirements are well defined and testable, ultimately contributing to a coherent and consistent solution.

To qualify for the Intermediate QA Analyst position at Smile Digital Health, you should have at least 5 years of experience in software testing, particularly with automated testing tools. A background in Health Informatics, Computer Science, Engineering, Business, or a related field is preferred, alongside excellent problem-solving and analytical skills. Your ability to work collaboratively in a team and effectively engage with stakeholders is essential for this role. Additionally, experience with electronic health records, systems integration, REST API, and web application testing using tools like Postman will provide a competitive edge.

At Smile Digital Health, promoting a culture of quality involves empowering Intermediate QA Analysts to take ownership of their testing responsibilities. You will be encouraged to identify critical test scenarios and streamline these through automation. Collaboration is key, as you will work alongside delivery teams to ensure bugs are triaged and resolved efficiently. By actively participating in risk analysis and contributing to various project functions, you will help cultivate a quality-focused environment within the teams, making sure that the software delivered to customers meets the highest standards.

Smile Digital Health offers competitive benefits to its Intermediate QA Analysts, including a remote work environment and a flexible time away from work policy that covers PTO, personal, and sick days. Additionally, you can expect a competitive salary ranging from $70,000 to $80,000 per year, alongside robust health and medical benefits, retirement savings options like RRSP/TFSA/401K contributions, life and disability coverage, and an Employee Assistance Program. The company also invests in your growth through programs like the FHIR Study Program and Skillsoft Learning, plus opportunities to join the Super HAPI Fun Club!

The work environment for an Intermediate QA Analyst at Smile Digital Health is one of inclusivity and collaboration. Remote work is a standard practice, allowing for flexible work arrangements that can help maintain a healthy work-life balance. The company fosters a supportive atmosphere that values diversity and encourages team members to express their unique perspectives. You'll engage in a variety of team activities and planning meetings where your insights and feedback are valued. Smile Digital Health is dedicated to creating a sense of belonging, making it an exciting place for you to grow both professionally and personally.

In your answer, describe the specific automated testing tools you’ve worked with and how you’ve used them to streamline the testing process. Emphasize any particular methodologies you followed, such as Agile or Waterfall, and the impact these tools had on project outcomes.

Describe your approach to prioritization, which might include assessing project deadlines, stakeholder requirements, and risk factors. Provide examples of how you managed such situations in your previous roles, showcasing your organizational and analytical skills.

Explain your bug triaging process, including how you categorize bugs based on severity and their impact on project goals. Discuss your experience collaborating with developers and other stakeholders to ensure timely resolution of critical issues.

Discuss the methods you utilize to gather customer requirements, such as direct communication with stakeholders or participating in requirement-gathering sessions. Highlight the importance of creating detailed test cases that reflect these needs to ensure software quality.

Share specific initiatives you led or contributed to, such as implementing new automated testing frameworks or establishing better communication channels for reporting bugs. Focus on the outcomes of these initiatives and how they positively impacted the project or organization.

Explain your familiarity with FHIR (Fast Healthcare Interoperability Resources) and its importance in healthcare data management. Discuss any relevant experience you have working with FHIR-based systems or products and how it relates to your role as a QA Analyst.

Talk about your process for conducting root cause analysis, including the methodologies you follow, such as the 5 Whys or Fishbone Diagrams. Provide an example where you successfully identified the root cause of a problem and how it influenced future testing strategies.

Describe how you’ve collaborated with development teams, product managers, and other stakeholders to ensure quality. Highlight specific projects where teamwork was key to overcoming challenges and achieving successful outcomes.

Explain your techniques for managing conflicting priorities, such as effective communication with stakeholders about timelines and resource availability. Offer examples from your experience demonstrating your ability to remain flexible while ensuring test coverage.

Discuss your hands-on experience with performance and load testing, including the tools and frameworks you’ve used. Share any insights about best practices in this area and how you ensured your applications performed well under varying loads.