Social Media Technical Editor

We are Atento, a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking.

Job Responsibilities:

• 
  Develop written content for our Business Help Center that teaches people how to use the platform for Business monetization products.
• Work directly with Product Marketing Managers to develop new product support content, like Help Center articles, chatbot replies, and “ how to” videos.
• Review and edit internal and external content created by Product Marketing Managers to ensure they are plainly written, jargon-free, and follow any required style guides and standards.
• Maintain various content databases ensuring they are always up-to-date and looking for ways to improve the efficiency of content storage.
• Support the Product Education team across any projects that may arise.
• Among others activities.

To standing out in this role is Necessary:

• 
  Bachelor´s degree or equivalent practical Experience
• At least 2 years of professional writing experience.
• A portfolio with writing samples.
• Familiarity with paid social media marketing, eCommerce, and digital advertising.
• Experience working with ad platforms or other advertising products.
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Ability to build relationships with various stakeholders across different departments.
• Ability to take/ask for feedback and integrate proactively to make continuous improvements.
• Strong written and spoken communication skills.

Atento is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

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