Software Training Specialist

Summary
Delivers specific software training to colleagues and application-designated super users. Modifies curriculum delivery to solve complex computer navigation problems. Instructs directs and/or checks the work of others as it relates to their area of specialization. Recommends the implementation of existing and emerging methods of training delivery to replace or enhance existing training methods.

Job Duties

• Guides and trains software team members to support user training efforts for new and existing systems.
• Supports values and exhibits excellent customer/guest relations and anticipates customer/guest needs in all interactions.
• Analyzes complex user work processes and feasibility of educational phases of large project requests; troubleshoots operational problems.
• Assists in developing and testing of physician related disaster recovery procedures.
• Describes complex user problems and environment; identifies goals, objectives, and anticipated benefits of software solutions. Determines impact of alternatives and encourages innovative, cost-effective solutions.
• Leads the development and management of the class registration process, student satisfaction tracking process, and training plans.
• Assesses data, documents lessons learned, and recommends changes that will improve the effectiveness of educational services.
• Utilizes the organization's learning content management system and develops/leads the development of software education tools to meet future information system needs.
• Serves as an expert resource and mentors others. Leads discussions and makes suggestions for meeting customer needs based upon past experiences and successes.
• Maintains a current and comprehensive understanding of the user, project manager, and management direction and meets regularly to review project priorities and scope.

Minimum Qualifications

• Bachelor's Degree in education, health care, or communications.
• 5 years of progressive experience in clinical, information services, teaching, or administrative experience in healthcare.
• Ability to work effectively in a demanding and rapidly changing environment.
• Ability to work with minimal supervision and be self-motivated and self-disciplined.
• Ability to problem solve and recommend/implement corrective action while utilizing health care process knowledge.
• Demonstrates ability to manage the educational phases of user software projects.
• Demonstrates strong understanding of inter-relationships between user system applications and other functions.

Preferred Qualifications

• completes 6 week Credentialed Training program and demonstrates application proficiency and execution prior to receiving authorization to teach LVHN Epic curriculum and
• completes the Epic Principle Trainer certification process within the first 12 months in the role.

Physical Demands
Lift and carry 25 lbs.frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.