Job details

Solution Engineer II

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 13 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Reporting to the Manager, Solutions Engineer Health Plan, the Solutions Engineer II is responsible for leading the implementation of new and existing health plans for our Essentials and Intelligent Gateway products. This is a client facing role conducting demonstrations. The Solutions Engineer II will engage with Product Management for custom requests and identify opportunities to improve implementations through configurations, and planning for the implementation of future functionality and features.

Sponsorship, in any form, is not available for this position.

Why do you want to work for this team:

This team has an incredible culture; focused on self-improvement and teamwork.
In this role, you will represent the voice of the customer, influencing future platform growth opportunities and consulting with Health Plans on recommended practices on Availity Essentials, our multi-payer platform.
We offer great flexibility, a fast pace with exceptional work-life balance in a supportive, collaborative environment.

To be qualified for this role you:

Have a bachelor’s degree, or a combination of education and work experience.
Have a minimum of 2 years of experience working in a client-facing role and building relationships to establish trust (both internally and externally).
Have a minimum of 2 years of experience working for a technology, technical consulting, or implementation firm - healthcare highly preferred.
Can articulate the product feature/functions of Availity’s Authorizations products and develop requirements with value while leading with a standard approach. Healthcare Authorizations experience highly preferred.
Have strong analytical, technical problem-solving, and presentation skills.
Have understand application development practices including SDLC and Agile.
Have effective written and verbal communication skills for writing business and technical requirements.
Can deliver assigned tasks produce deliverables in a high time bound engagement.
Are adaptable and flexible to changing priorities.
Have technical aptitude in high performance business to business transactions and stay up to date with technology.
Can get to client root cause behind the request to consult on recommendations within Availity’s standards.
Have a continuous improvement mindset to drive efficiency within implementations.

What will set you apart:

You have experience working with or implementing Authorizations focused solutions.
You have basic knowledge of healthcare transactions; particularly EDI, X12 and APIs.
You have experience in solutions delivery of enterprise SaaS solutions a plus.
You have experience with JIRA and Salesforce.

What you will be doing:

Leading implementations of new and existing health plans for the Essentials and Intelligent Gateway products.
Coordinating and leading implementation meetings with internal and external stakeholders. This role is highly client-facing.
Conducting product demonstrations to clients.
Executing health plan implementations by documenting business and technical requirements drawing on standard practices and configuration options.
Working with Implementation team and client to support user acceptance testing and go-live activities.
Collaborating with the Health Plan implementation leadership on input into project timelines to ensure on-time implementation based on defined scope.
Participating in the sales discovery process.
Applying an understanding of our product standards and value and configuration options.
Engaging with Product Management for custom requests and identifying opportunities to improve implementations through configurations, and planning for the implementation of future functionality and features.
Supporting multiple, concurrent projects across multiple clients.

Availity culture and benefits:

Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Availity perks for remote, hybrid and office-based associates:

We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
All associates can have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization.
Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

Recruiter Resume Review
Manager Resume Review
Recruiter Phone Screen
Manager Video Interview
Panel Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at

http://www.dhs.gov/e-verify

By Availity

At Availity, we’re in relentless pursuit of simple and efficient solutions for a sustainable healthcare system. And each solution is a result of the collaboration and dedication of our talented, curious, and passionate teams. We wouldn’t want it a...

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FUNDING

Private

INDUSTRY

Information Technology Support Services

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Jacksonville, FL

DATE POSTED