Infrastructure Engineer

As an Infrastructure Engineer at Sopra Steria, you are responsible for providing technical support primarily focusing on In Place Upgrade and Tech Refresh projects. Your role includes ensuring that service delivery meets agreed SLAs, managing production security projects, and coordinating issue resolution across various teams, making for a dynamic and crucial position within the company.

To apply for the Infrastructure Engineer role at Sopra Steria, candidates should possess at least 8 years of experience in operating systems, specifically Red Hat Enterprise Linux and Ubuntu. Additionally, having professional certifications in RHEL and ITIL, along with skills in Ansible and scripting languages like Python, is essential for ensuring success in this position.

Essential skills for the Infrastructure Engineer role at Sopra Steria include a deep understanding of Linux environments (specifically Red Hat and Ubuntu), proficiency with tools like Ansible and Veritas, and strong problem-solving abilities. Excellent communication skills are vital for interfacing with both technical and non-technical stakeholders.

Daily responsibilities include overseeing production security projects, communicating with internal teams for issue resolution, ensuring compliance with IT security policies, and carrying out change management processes. You’ll also be responsible for maintaining high-quality service delivery and preparing documentation for audits and reports.

Sopra Steria is committed to professional development, offering a range of E-learning and certification paths. Additionally, regular team-building activities and a supportive work environment with experienced colleagues create numerous opportunities for career advancement within the company.

Infrastructure Engineers at Sopra Steria enjoy a comprehensive benefits package, including health, dental, and optical insurance, 18 leave days per year, and an annual bonus. This demonstrates our commitment to the well-being and satisfaction of our employees in the firm’s fast-paced environment.

The typical work hours for an Infrastructure Engineer at Sopra Steria are from 9 AM to 6 PM, Monday to Friday. However, flexibility is required as there may be instances where you will need to work on weekends or take part in incident calls outside of regular office hours.

When answering this question, highlight specific projects where you utilized Red Hat Enterprise Linux and discuss your familiarity with various versions. Detail how you managed configurations, upgrades, or any troubleshooting processes, showcasing your adeptness in this operating system.

Begin your response by outlining the critical phases of preparing for an In Place Upgrade, including planning, testing, and execution. Mention any specific tools or methodologies you used and how you ensured minimal disruptions or risks to the production environment.

Discuss a specific instance where you encountered conflicting views among stakeholders and how you facilitated communication between them. Highlight your approach in maintaining a positive outcome and how you ensured project goals remained on track.

Share your hands-on experience with Ansible by providing examples of automated tasks or deployments you’ve managed. Illustrate how you wrote and executed playbooks and any outcomes that improved race performance or operational efficiency.

Talk about the protocols you follow to maintain compliance, including regular audits, documentation checks, and adherence to procedures. Provide examples of how your efforts prevented breaches and maintained system integrity.

Emphasize the importance of collaboration and how you engage with cross-functional teams to resolve issues or implement changes. Share particular examples where teamwork led to improved outcomes or accelerated project timelines.

Detail a specific incident where you quickly diagnosed and resolved a system failure. Discuss the steps you took to identify the problem, the importance of your communication during the incident, and how the issue was ultimately resolved.

Explain your systematic approach to documentation throughout the lifecycle of IT projects. Mention tools you use, the types of documents you create, and how this contributes to maintaining quality and compliance standards.

Illustrate your method for prioritizing tasks, such as assessing urgency and importance, using project management tools, or aligning with stakeholder expectations. Provide an example where this approach led to successful project delivery.

Share your understanding of change management processes and describe the strategies you implement to ensure smooth transitions, including stakeholder engagement, testing implementations, and post-change reviews to assess impact.