SAP WM/MM Functional Analyst

As a SAP WM/MM Functional Analyst at Sopra Steria, your main responsibilities include understanding and analyzing business processes related to logistics execution, performing root cause analysis, and proposing service improvements. You'll monitor job tasks, manage data requests, and handle incident management to ensure the highest quality and timely project delivery, all while collaborating with a diverse team.

To qualify for the SAP WM/MM Functional Analyst position at Sopra Steria, candidates should have a graduate degree with around 4 to 6 years of experience specifically in SAP MM and WM modules. Additionally, at least one year of experience in Application Support Services is crucial, as well as knowledge of supply chain and manufacturing processes within an industrial context.

Essential skills for the SAP WM/MM Functional Analyst role at Sopra Steria include a strong command of SAP MM, WM, and eWM modules, along with excellent problem-solving and analytical abilities. Candidates should also possess customer-facing experience and thorough knowledge of logistics processes such as inbound and outbound distribution, as well as pick and pack.

As a SAP WM/MM Functional Analyst at Sopra Steria, you'll collaborate with an international, multi-functional team that embraces an agile mindset. This environment allows for diverse perspectives and innovative thinking, making it an exciting place for professionals who enjoy teamwork and shared success.

Sopra Steria is committed to fostering an inclusive and respectful work environment for all its employees, including SAP WM/MM Functional Analysts. The company actively fights discrimination and ensures that all positions are open to people with disabilities, reinforcing its dedication to diversity and a positive workplace culture.

In your response, provide specific examples of projects where you utilized SAP MM and WM, highlighting your role in improving logistics processes and any challenges you overcame. Make sure to illustrate your familiarity with soft skills like collaboration and communication in these scenarios.

Talk about your approach to troubleshooting and problem-solving. Give an example where you successfully diagnosed a technical issue and the steps you took to resolve it. Emphasize your ability to remain calm under pressure and communicate effectively with your team and stakeholders.

Provide a real-life example where you navigated client relationships, detailing the tactics you used to understand their concerns and find a solution. Focus on the importance of active listening and adapting your communication style to align with their needs.

Discuss your systematic approach to root cause analysis, potentially referencing methodologies like the '5 Whys' or fishbone diagrams. Share an instance where your analysis led to significant performance improvements or service enhancements.

Explain how you assess task urgency and importance in projects. Give examples of tools or frameworks you use to organize your work, showing your understanding of agile project management principles and teamwork dynamics.

Share a compelling story about an innovative project or solution you spearheaded. Highlight the problem you were addressing, your creative solution, and the positive outcome for your team or clients, reinforcing your initiative and thought leadership.

Detail your methods for gauging and ensuring customer satisfaction, such as regular progress updates, gathering feedback, and adapting your approach based on the customer's needs. Illustrating specific metrics or techniques you've used can enhance your credibility.

Provide insights into your experience with agile methodologies, explaining how they improve project outcomes. Reference specific projects where you utilized agile practices, noting your role and the successful results that were achieved.

Talk about your commitment to continuous learning, such as attending relevant training, webinars, and professional conferences. Mention any particular resources or communities you engage with that help you stay updated on SAP advancements and logistics trends.

Stress the critical role of effective communication in your job, particularly when liaising between technical teams and business stakeholders. Provide examples illustrating how clear communication helped bridge gaps and contributed to successful project deliveries.