Job details

Customer Support Associate, Bilingual Portuguese (Starlink)

SpaceX is seeking a Customer Support Associate, Bilingual Portuguese for the Starlink program. The role requires excellent problem-solving skills and a proactive approach to ensuring customer satisfaction.

Skills

Customer service
Technical troubleshooting
Communication skills
Team collaboration
Problem-solving
Empathy

Responsibilities

Triage and resolve customer issues across multiple channels
Provide technical support to customers
Advocate for customer concerns within SpaceX
Create and improve troubleshooting workflows
Maintain internal knowledge base and help center collateral

Education

High school diploma or equivalent

Benefits

Medical, vision, and dental coverage
401(k) retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Paid vacation
Employee Stock Purchase Plan

To read the complete job description, please click on the ‘Apply’ button

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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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