Enterprise Account Manager - Aviation

The Enterprise Account Manager – Aviation at SpaceX is responsible for managing large aviation agreements, serving as the primary contact for customers, resolving issues, and coordinating technical changes. This role requires overseeing customer satisfaction from contract initiation through activation while utilizing technical expertise to enhance the customer experience with our Starlink system.

To be considered for the Enterprise Account Manager – Aviation position at SpaceX, candidates should possess a Bachelor's degree in engineering or business or have significant experience in professional business development, operations, engineering, or account management. A minimum of 6 years in relevant environments and a strong background in customer support for technical products is also essential.

SpaceX is committed to supporting career growth for Enterprise Account Managers through continuous training, mentorship opportunities, and exposure to innovative projects. As a member of our team, you'll have the chance to work alongside industry experts and grow your skills while contributing to the forefront of aerospace technology.

Successful Enterprise Account Managers at SpaceX possess a blend of interpersonal and technical skills. Key competencies include strong communication, the ability to manage complex projects, an understanding of aviation operations, and the ability to cultivate valuable customer relationships. Technical knowledge in satellite communications and experience with aerospace regulations are also vital.

The Enterprise Account Manager – Aviation position at SpaceX requires candidates to be willing to travel up to 40% of the time. This travel may involve visiting customer locations, attending events, and collaborations with SpaceX offices to foster strong relationships within the aviation sector.

When answering this question, focus on specific examples of your account management experience in aviation. Highlight challenges you've faced, how you resolved them, and the impact on client satisfaction and revenue growth. Show your understanding of aviation operations and the importance of relationships.

Discuss your approach to conflict resolution, emphasizing empathy, active listening, and problem-solving skills. Provide examples of past situations where you successfully navigated customer complaints or crises, illustrating your ability to maintain composure and focus on positive outcomes.

Emphasize the importance of clear, transparent communication. Discuss your methods for keeping clients informed through regular updates, meetings, or reports. Tailor your communication style to suit different stakeholders, ensuring your message resonates and builds trust.

Explain your system for prioritization, perhaps using project management tools or assessing impact and urgency. Highlight your ability to stay organized and focused while ensuring all clients receive the attention they need and deadlines are met.

Talk about your technical expertise as it relates to aviation systems and technologies, including any specific knowledge of satellite communications. If you've worked with aviation regulations or compliance before, be sure to mention that as well.

Describe your approach to monitoring performance metrics and soliciting client feedback. Discuss how you analyze this information to identify needs for enhancements or new solutions, demonstrating an ability to anticipate customer requirements effectively.

Share your methods for managing the contract lifecycle, including initial intake, negotiation, and post-signing improvements. Focus on your attention to detail, follow-up protocols, and collaboration with legal or compliance teams.

Express your passion for helping clients achieve their goals and how that drives you in your role as an Enterprise Account Manager. Reflect on past experiences where your efforts led to significant positive outcomes for the client.

Choose a specific example of how you expanded a customer relationship, detailing the strategies you used to identify opportunities, foster trust, and ultimately lead to growth in usage of products or services.

Discuss your commitment to continuous learning through industry publications, seminars, networking, or online courses. Mention how this knowledge benefits your role in effectively servicing client accounts and staying ahead of market demands.