Spanish Bilingual Customer Service Representative - job 3 of 4

Company Description
Everise has an exceedingly rare collection of customer, product and digital experience solutions that transform your business and continuously grow your brand. Our cutting-edge technology, diverse talent and entrepreneurial spirit ensure we are creating fresh experiences for your customers.
Job Description
The Call Center Representative at Everise, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Job Requirements:

• Must be located in or willing to travel to the site location of 8517 Southpark Circle Suite 140 Orlando, FL 32819 (In this position you will have the opportunity to move to Work from Home after 90 days, and based off performance.)

• Must be comfortable communicating via script • Must fluent to read and speak in box Spanish and English
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
• Stable work history
• Professional appearance
• Strong detail orientation and excellent communication/listening skills
• Ability to pass all skill assessments including demonstrated experience with Microsoft applications
• Bilingual (Spanish/English) skills a plus
• Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Ability to type a minimum of 30 WPM
• Be a team player

Job Type: Full-time

Pay: $16.00 - $17.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Work Location: In person