Care Coordinator- NoHo

As a Care Coordinator at Spear Physical and Occupational Therapy, your primary responsibilities will include managing appointment flows, welcoming patients into the clinic, responding to phone calls and emails promptly, and guiding patients through our out-of-network experience. Customer service is key, as you’ll be the first point of contact for patients, ensuring they feel valued and supported throughout their visit.

To be considered for the Care Coordinator role at Spear Physical and Occupational Therapy, you should ideally have prior customer service experience and possess strong communication skills. While a BA/BS degree is preferred, it is not a strict requirement. Key attributes include being team-oriented, hospitable, detail-oriented, and eager to grow within a supportive environment.

Spear Physical and Occupational Therapy values the growth of its team members and offers various career advancement pathways for Care Coordinators. From internal promotions to professional development programs, employees are encouraged to pursue their goals and maximize their potential in a nurturing environment that prioritizes both professional and personal growth.

Care Coordinators at Spear Physical and Occupational Therapy can expect a generous benefits package that includes medical, dental, and vision coverage, mental health support, and a 401(K) Safe Harbor Match plan. Additional perks include gym membership discounts, paid time off, and the opportunity to participate in company events, helping balance both work and personal life.

Spear Physical and Occupational Therapy fosters a positive environment by promoting a community-focused culture where both patients and employees feel valued and supported. The emphasis on teamwork, empathetic communication, and a commitment to excellence ensures that everyone can thrive and receive the care they need. The company actively encourages collaboration and recognition of each other’s contributions.

When describing a time you provided exceptional customer service, focus on a specific scenario where you went above and beyond to meet a customer’s needs. Highlight how your actions positively impacted their experience and what steps you took to ensure their satisfaction. Use this opportunity to showcase your problem-solving skills and empathy.

To effectively manage multiple responsibilities, I prioritize tasks based on urgency and importance. I often use a daily checklist or digital tool to organize my workload, ensuring that I meet deadlines while being responsive to patient needs. Explain that maintaining clear communication and adapting to changing situations are crucial to your process.

Maintaining a positive attitude in a fast-paced environment starts with cultivating resilience and practicing mindfulness. I find that taking short breaks to reset my mind, along with focusing on the positive impact I am making for patients, helps me stay motivated. Sharing a story about a tough day and how you turned it around can impress interviewers.

In the event of dealing with an upset patient or family member, I would first listen actively to their concerns, ensuring they feel heard and understood. I would validate their feelings and try to provide a solution that addresses their issues. Remaining calm and professional while expressing empathy is key to de-escalating the situation.

Excellent patient care is all about building a respectful and trustful relationship with clients. It involves active listening, clear communication, and ensuring that their needs are met promptly. Sharing how collaboration within the team enhances patient care can provide added depth to your answer.

I am particularly drawn to Spear Physical and Occupational Therapy because of its commitment to exceptional patient care and its community-driven culture. I appreciate the emphasis on teamwork and professional growth, aligning perfectly with my career aspirations in healthcare. Highlighting how your values resonate with the company’s mission can reinforce your passion.

In discussing a collaborative experience, share a specific project or task where your input helped the team succeed. Describe your role, how you contributed to group discussions, the importance of each member’s strengths, and the successful outcome. This showcases your teamwork skills in a way that potential employers find valuable.

To ensure effective communication in a busy clinic setting, I always keep channels open through regular team meetings and check-ins, using tools that support real-time updates. Sharing feedback and encouraging team members to voice their concerns helps maintain smooth operations and prevent misunderstandings.

If I noticed a co-worker struggling, I would approach them privately, offer support, and see if there’s something specific they need help with. Encouraging open dialogue about workload issues fosters teamwork and keeps morale high. It’s important to create an environment where team members feel comfortable seeking assistance.

I view feedback, whether positive or constructive, as an essential part of personal and professional growth. I actively seek feedback after tasks and approach constructive criticism with an open mind. Highlighting how you implement suggestions or acknowledge praise can highlight your growth mindset and receptiveness to improvement.