Specialist - Business Analysis

Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments
Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
Creating UAT testing scenarios for automated testing frameworks (ATF)
Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
Testing of defects/stories in SIT
Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders
Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
Creating procedures and training material for end-users
Performing post-migration hyper-care for end-users
Oher ITSM business analyst / process needs as identified by management

Nearest Major Market: Irving
Nearest Secondary Market: Dallas
Job Segment: Business Analyst, Technology

COMPANY RATING

3.8

Diversity & Inclusion

No rating

CEO of LTI

Sanjay Jalona

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By LTI

Larsen & Toubro Infotech (L&T Infotech) implements and supports third-party mobile and enterprise software from vendors including Microsoft, Oracle, and SAP. It specializes in products used for enterprise resource planning (ERP), customer relation...

13 jobs

INDUSTRY

Information Technology Support Services

TEAM SIZE

10000+

LOCATION

Hybrid, based in Mumbai, India

DATE POSTED

June 9, 2023