Sr. Systems Engineer, Network Services (Security)

As a Sr. Systems Engineer, Network Services (Security) at STS, your responsibilities include project planning and design, installation of new products, and supervising migrations. You will create detailed technical reports, troubleshoot issues, and maintain client applications, all while staying updated on emerging technologies to drive innovative solutions.

To qualify for the Sr. Systems Engineer, Network Services (Security) position at STS, candidates should possess a Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related IT field, combined with 3 to 5 years of relevant experience. Proficiency in Cisco security products and technologies is essential for this role.

Candidates for the Sr. Systems Engineer, Network Services (Security) role at STS should be skilled in Cisco Identity Service Engine (ISE), Trust Sec, and security procedures. Familiarity with Cisco’s ASA, FTD, VPN, and knowledge of routing, switching, and wireless LAN controllers are also vital.

At STS, support for professional development is central to our culture. The Sr. Systems Engineer, Network Services (Security) will engage in hands-on training and knowledge transfer sessions, and will also have the opportunity to conduct instructor-led classroom training to foster their growth and that of their peers.

The work environment at STS is collaborative and focuses heavily on employee engagement and innovation. Visiting clients and providing support is integral to the Sr. Systems Engineer, Network Services (Security) role, ensuring a dynamic and fulfilling work experience.

To effectively handle project planning as a Sr. Systems Engineer, I prioritize clear documentation, stakeholder communication, and define success metrics early on. I also regularly review project goals to align with client expectations.

When troubleshooting a network security issue, I would initially gather detailed information from logs and previous incidents. I would then systematically test components, isolating potential culprits. Collaboration with the client is crucial for effective resolution.

I have worked extensively with Cisco Identity Service Engine (ISE) to manage network access and enforce security policies. My experience includes configuration, troubleshooting, and integrating ISE with other security measures to enhance overall network safety.

I maintain proactive communication with clients by scheduling regular updates at agreed intervals. I also ensure transparency about challenges and successes, with clear documentation to back up our discussions.

To stay current, I subscribe to industry publications, participate in webinars, and attend relevant conferences. Networking with other professionals also provides insight into new technological advancements in network security.

I have developed and implemented disaster recovery plans that include risk assessment, recovery strategies, and regular testing. My focus is on minimizing downtime and ensuring business continuity through comprehensive planning.

Challenges during network implementations often include unforeseen compatibility issues and time constraints. I address these by maintaining flexible project plans that can adapt to changing situations while staying focused on the end goal.

One of my most successful projects involved implementing a complex security solution for an enterprise client. By coordinating cross-functional teams and maintaining constant communication, we completed it ahead of schedule with minimal disruptions.

I ensure effective technical support by actively listening to clients' issues and responding promptly. I also follow up after resolution to ensure satisfaction and offer training for better understanding.

Customer service is vital for a Systems Engineer. It builds trust and fosters long-term relationships. A customer-centric approach ensures that technical solutions align with client needs and expectations.