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VAR Channel Manager, Spectrum Business

Are you enthusiastic about talking to clients from all walks of life? Are you intuitively able to assess needs for improvement and opportunities? If so, then you might be a great fit for our Client Services Manager IV role at Spectrum Business.

 

At Spectrum Business ,, we help business clients reach their boldest ambitions. As a part of the Sales Operations team, you’ll gain extensive knowledge about the latest in telecom. This information will help simplify client experiences as you solve their technology needs and develop contracts for them. Our innovative portfolio includes fiber Internet access, Ethernet, managed network, managed security, managed Wi-Fi services, and Enterprise Voice and TV solutions.

BE PART OF THE CONNECTION

 

The Client Services Manager IV is an expert position which works with high monthly revenue clients, larger employee counts, and advanced levels of IT and billing resources. The Client Services Manager is highly collaborative with great leadership skills which will be displayed as you work face to face with assigned clientele and various internal teams, working to improve the life cycle of clients. This role will also require technical aptitude.

 

WHAT OUR CLIENT SERVICES MANAGERS ENJOY MOST

  • Enhancing the customer experience
  • Serving as a leader
  • Developing internal and external relationships

 

If you’re a people person who can continuously learn new sales skills and techniques, you will thrive on the Sales Operations team. You can expect a high volume of interactions including outbound calls, emails, discovery appointments, and the ordering of related activities. A resilient customer-first mentality and aspiration for excellence will create a great deal of satisfaction as you enjoy achieving sales goals.

WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

  • Experience : Telecommunications, client service, and or sales experience (5+ years)
  • Education : Bachelor’s degree or equivalent combination of education and experience
  • Technical skills : Proficient in MS Office, Salesforce, CRM tools
  • Skills : Communication, project management, collaboration, sales, management
  • A Valid Driver’s License with a good driving record is required

 

SPECTRUM CONNECTS YOU TO MORE

  • Unique Work : No two days are ever the same as you spend most of your time getting to talk to people from all over the United States.
  • Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
  • Learning Culture : With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
  • Competitive Pay : Our workforce is key to our long-term success and we’re proud to invest in them. That’s why our employees earn at least 3X the federal minimum wage.
  • Total Rewards : See all the ways we invest in you—at work and in life

 

Apply now, connect a friend to this opportunity or sign up for job alerts !

 

#LI-WJ1

SCH320 2025-51599 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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Average salary estimate

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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VAR Channel Manager, Spectrum Business, Spectrum

Are you ready to take on a pivotal role as a VAR Channel Manager at Spectrum Business? If engaging with diverse clients and helping them recognize their untapped potential excites you, then this position could be your next career leap! As a VAR Channel Manager, you'll be part of the Sales Operations team, where your passion for technology will come into play. You'll facilitate strong relationships with high revenue clients, assess their needs, and recommend tailored telecommunications solutions like fiber Internet and managed Wi-Fi services. With at least 5 years of experience in telecommunications or client services, along with a degree or equivalent education, your seasoned background will help you guide our clients through their technology journeys. This isn’t just a job; it’s a chance to develop your leadership skills by collaborating with teams and driving client satisfaction. You’ll thrive in a dynamic environment where no two days are alike and enjoy the freedom of talking to clients all over the United States. Your technical prowess, proficient use of MS Office, and familiarity with CRM tools like Salesforce will empower you to succeed as you tackle a high volume of interactions daily. At Spectrum Business, we believe in investing in our employees, offering competitive pay and a culture centered around learning and growth. Join us and turn your career into a fulfilling adventure!

Frequently Asked Questions (FAQs) for VAR Channel Manager, Spectrum Business Role at Spectrum
What are the responsibilities of a VAR Channel Manager at Spectrum Business?

As a VAR Channel Manager at Spectrum Business, your responsibilities include developing and maintaining strong relationships with high revenue clients, understanding and assessing their technology needs, and promoting our innovative telecom solutions. You will be actively involved in training and supporting clients, helping them navigate through the contract process, and collaborating with internal teams to ensure a seamless customer experience.

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What qualifications do I need to become a VAR Channel Manager at Spectrum Business?

To qualify for the VAR Channel Manager position at Spectrum Business, you should have at least 5 years of experience in telecommunications, client service, or sales. A Bachelor’s degree or an equivalent combination of education and experience is required. Additionally, strong technical skills, proficiency in MS Office, Salesforce, and CRM tools, as well as excellent communication and project management abilities, are essential for success in this role.

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How does a VAR Channel Manager contribute to client satisfaction at Spectrum Business?

A VAR Channel Manager plays a crucial role in enhancing client satisfaction at Spectrum Business by providing personalized support and tailored telecom solutions. By being the primary point of contact for high-value clients, you ensure that their individual needs are met effectively. Your proactive approach and ability to foster strong relationships contribute to a positive customer experience, leading to greater loyalty and retention.

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What skills are important for a successful VAR Channel Manager at Spectrum Business?

Successful VAR Channel Managers at Spectrum Business exhibit strong communication and collaboration skills, exceptional project management abilities, and a results-driven mindset. Additionally, technical aptitude in telecom solutions and familiarity with CRM tools is vital. The role also demands resilience and the ability to adapt in a high-interaction environment to meet diverse client needs.

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What growth opportunities exist for VAR Channel Managers at Spectrum Business?

As a VAR Channel Manager at Spectrum Business, you'll experience a dynamic growth environment fueled by the evolving technology landscape. The company is dedicated to developing employees, offering opportunities for career advancement through continuous learning and skill enhancement. Commitment to excellence in your current role can lead to upward mobility within the organization, ensuring your career flourishes in the long run.

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Common Interview Questions for VAR Channel Manager, Spectrum Business
Can you describe your experience in client management?

In response to this question, provide specific examples of your experience managing client relationships, focusing on your understanding of their needs and how you took steps to meet those needs. Highlight your ability to communicate effectively and collaborate with various teams to ensure client satisfaction.

Join Rise to see the full answer
How do you assess the needs of high-value clients?

To answer this, describe your process for understanding client needs, including tools and techniques you utilize to gather information. Discuss the importance of listening to clients and how you develop tailored solutions that align with their business goals.

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What strategies do you use for successful sales in telecommunications?

Discuss strategies such as building trust with clients, understanding market trends, and utilizing data to drive sales decisions. Emphasize your ability to teach clients about the unique features of your telecom products and how they can benefit their organization.

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How do you handle difficult conversations with clients?

Share your approach to addressing challenging situations, emphasizing your skills in conflict resolution and communication. Give an example of a difficult conversation you navigated successfully and the positive outcome that resulted.

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What do you think is the most important aspect of customer service?

Explain that the most important aspect is listening to customers and providing solutions that genuinely meet their needs. Discuss how this approach not only solves problems but also builds long-term relationships founded on trust.

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Can you give an example of how you’ve achieved a sales goal?

Share a specific instance where you set a sales goal and the steps you took to achieve it. Highlight the planning, execution, and follow-up processes, as well as any team collaboration involved in reaching that goal.

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How familiar are you with Salesforce and CRM tools?

Talk about your experience using Salesforce and other CRM tools in previous roles. Highlight specific features you have used extensively and how they helped you manage client relationships and track sales performance effectively.

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Describe your experience with technical solutions in telecommunications.

Outline your technical knowledge and experience in telecom solutions. Discuss various products you’ve worked with, including Internet access and managed services, explaining how you’ve communicated their value to clients.

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How do you keep up with industry trends in telecommunications?

Mention the resources you use to stay informed about industry trends, such as subscribing to industry newsletters, attending webinars, or engaging in professional organizations. Explain how this knowledge informs your strategies and conversations with clients.

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Why do you want to work as a VAR Channel Manager at Spectrum Business?

Convey your enthusiasm for the role and the opportunity to impact clients' businesses positively. Discuss your passion for telecommunications and how Spectrum Business's mission aligns with your career goals, emphasizing your desire for personal and professional growth within a supportive environment.

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Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
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Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a...

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DATE POSTED
April 17, 2025

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