Implementation Manager (PMG)

Spektrum Job Opportunities Spektrum have a wide range of exciting opportunities in several global locations... ​ We are always looking to add great new talent to our team and look forward to hearing from you. ​ Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. ​ Who We Are Supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. ​ The NCIA provides a wide range of services, including: ​ • Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. • Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. • Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. • Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. • Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. ​ Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. ​ The Program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. ​ To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. ​ Role Duties And Responsibilities • Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards. • User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment. • Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively. • Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly. • Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to asses project progress, identify areas for improvement, and ensure project objectives are met. • Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience. • On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives. ​ Essential Skills And Experience • Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years) • Proficient in Microsoft 365 and cloud computing technologies. (3 years) • Strong project management skills, including experience with reporting and KPI analysis. • Excellent communication and interpersonal abilities. ​ Desirable Skills And Experience • Certifications in Project Management (PMP), Microsoft 365, or related fields. • Experience in conducting/supporting user training and providing technical support. • Ability to obtain an RFV to work on-site at a US Military installation ​ Education • Bachelor's degree in Computer Science, Information Technology, or related field. ​ Language Proficiency • Business English ​ Working Location • Norfolk, VA, USA ​ Working Policy • On-Site (95% off time) • 5% off time estimated for travel to NATO locations in Europe ​ Travel • Travel to NATO Locations in Europe (mainly Braine-L'Alleud (BE), Mons (BE), or The Hague (NL)) will be required ​ Contract Duration • Jul 2024 – Dec 2024 ​ Security Clearance • Valid National or NATO Secret personal security clearance ​ We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up