Customer Care Representative

As a Customer Care Representative at Spherion, your primary responsibilities include taking inbound calls, responding to inquiries and complaints, and gathering necessary information from customers. You'll assess their needs and research or resolve their inquiries primarily using standard scripts and procedures. Meeting monthly production goals is essential, ensuring efficient service delivery.

To qualify for the Customer Care Representative position at Spherion, you need to have a high school diploma and 1-4 years of relevant experience. Strong communication skills, both written and verbal, are essential, along with the ability to multitask and good computer skills, particularly typing at a speed of 40 words per minute. Dependability and a willingness to learn are key traits we look for in candidates.

Success as a Customer Care Representative at Spherion hinges on excellent communication skills, both verbal and written. You should also have strong problem-solving skills, the ability to multitask effectively, and experience with data entry. Good computer skills and a willingness to learn will help you excel in this role, ensuring you can assist customers efficiently.

The working environment for a Customer Care Representative at Spherion is a supportive and energetic call center in Helena, MT. You'll work on-site, collaborating with a dedicated team focused on delivering outstanding customer service. The standard working hours are from 8:00 AM to 5:00 PM, fostering a structured and productive atmosphere.

To apply for the Customer Care Representative position at Spherion, you can visit our website and submit a detailed resume through our application portal. If you have any questions or need assistance with the application process, feel free to reach out to our local Spherion Staffing and Recruiting office in Butte, Montana.

To answer this question effectively, share specific examples from your previous roles where you handled customer inquiries or complaints successfully. Highlight the skills you used, such as communication and problem-solving, and focus on outcomes that demonstrate your ability to provide excellent customer service.

When responding to this question, illustrate your approach with a specific example where a customer was difficult or upset. Explain how you remained calm, listened to their concerns, and worked towards a resolution. Emphasize your problem-solving skills and your commitment to maintaining customer satisfaction.

In your answer, discuss how you prioritize tasks and remain organized when handling multiple customer inquiries. You could mention tools or techniques you use to keep track of tasks or any experiences that showcase your multitasking ability in high-pressure situations.

In your response, focus on specific aspects of Spherion that attract you, such as the company's commitment to employee work happiness or the opportunity to grow and learn in the field of customer service. Make it personal and express enthusiasm for being a part of the team.

Share how you stay motivated and focused on performance goals by setting personal benchmarks and regularly tracking your progress. Describe techniques you use to maintain productivity, such as reviewing your calls for improvement and seeking feedback.

When answering this question, recount a specific instance where you took extra steps to assist a customer. Explain what motivated you to go above and beyond and the positive impact it had on the customer’s experience.

Explain your understanding of excellent customer service, emphasizing elements such as empathy, effective communication, promptness, and problem resolution. You can tie your answer back to how these elements align with Spherion’s values.

Outline your approach towards receiving feedback and how it contributes to your growth. Emphasize your openness to constructive criticism and provide an example where feedback helped you improve your performance.

Research Spherion’s values and culture ahead of your interview. Mention specifics that resonate with you, such as their commitment to matching skills with opportunities and fostering an inclusive workplace, which shows your interest in the company.

Summarize your skills, experience, and passion for customer service to make a compelling case for why you are the best fit. Highlight your ability to meet the unique requirements of the role and your enthusiasm for contributing to a positive customer experience at Spherion.