Sales Support Specialist (m/f/d) - Audiovisual

As a Sales Support Specialist (m/f/d) at Sportradar, your key responsibilities will include providing comprehensive support to the Commercial team throughout all sales stages. This involves managing administrative tasks within our CRM system, assisting in forecast management, cooperating with different departments for post-sale processes, and overseeing contracts. Additionally, you will generate reports and seek ways to enhance team efficiency.

To qualify for the Sales Support Specialist role at Sportradar, candidates should possess a Bachelor’s degree in a business-related field or equivalent experience. Strong verbal and written communication skills in English are essential, along with a keen attention to detail and organizational skills. Familiarity with CRM systems, particularly Salesforce, is preferred, alongside a solid proficiency in MS Office, especially Excel.

Success as a Sales Support Specialist at Sportradar requires a problem-solving attitude, effective time management, and strong communication skills. Being detail-oriented and able to work under tight deadlines are crucial. Additionally, a willingness to learn and adapt in a fast-paced environment will enhance your contributions to the team.

The recruitment process for the Sales Support Specialist role at Sportradar includes an initial screening call with a Talent Acquisition Partner, followed by one or two interviews with the Hiring Team. Finally, candidates will receive feedback and, if successful, an offer. This structured approach ensures that we find the best fit for our team.

Sportradar offers numerous benefits to its Sales Support Specialists, including a hybrid working model, paid vacation days, gym benefits, and various office perks such as coffee, fresh fruits, and afterwork gatherings. You'll also have the chance to work in a multicultural environment with colleagues from diverse backgrounds, enhancing your experience and fostering collaboration.

When managing the sales process for a new client as a Sales Support Specialist, I would begin by thoroughly understanding the client's needs and expectations. Collaborating with the sales team to gather all necessary information, I would ensure complete preparation and maintain clear communication throughout the process to facilitate a seamless experience.

I have a solid foundation in CRM systems, particularly Salesforce, where I've managed customer data, tracked sales activities, and generated reports. My proficiency enables me to enhance the workflow for our sales team while effectively supporting sales initiatives.

In a previous position, I identified that the contract approval process was taking longer than necessary. I proposed and implemented a streamlined approach that involved templating contracts for common scenarios and establishing a clearer communication pathway, which reduced approval time by over 30%.

I prioritize tasks based on urgency and importance, breaking larger projects into manageable chunks. This allows for effective time management. Additionally, I maintain open lines of communication with my team to ensure we are aligned and can support each other when deadlines approach.

Attention to detail is crucial for a Sales Support Specialist as it ensures the accuracy of data within our CRM system, affectively drafted contracts, and timely invoicing. A keen eye for detail prevents errors that could disrupt the sales process or lead to client dissatisfaction, ultimately contributing to our overall success.

In responding to a challenging situation with a client, I would remain calm and listen actively to their concerns to fully understand the issue. I would work to provide a solution promptly, using my problem-solving skills while ensuring that the client feels heard and valued. After resolving the issue, I would follow up to prevent recurrence.

I have worked in diverse teams where different perspectives were valued. Engaging with colleagues from various cultural backgrounds has enhanced my communication and collaboration skills, as I've learned to appreciate different viewpoints and adapt my approach accordingly to build strong relationships.

In this role, I find tools like Salesforce for managing client data, Excel for data manipulation and analysis, and QlickSense for visual reporting invaluable. These tools enable me to create accurate, insightful reports that aid decision-making within the team.

During peak periods, I would proactively identify potential bottlenecks in our workflow and communicate with the sales team to prioritize tasks effectively. Offering additional support where needed—whether it’s data entry, report generation, or client communication—ensures we maintain momentum and achieve our sales targets.

I am drawn to Sportradar's position as a world leader in sports technology and the exciting intersection of sports, media, and betting. The opportunity to work in a dynamic, international team and contribute to innovative projects aligns perfectly with my career aspirations, and I am eager to be part of such a growing company.