Sportsbook Associate, Full Time

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION

Our roster has an opening with your name on it

FanDuel is looking for a Sportsbook Associate to join our Sportsbook Retail team! This person will be responsible for an efficient and timely exchange of cash or winning tickets for guests. Additionally, they will be supporting the Sports Betting operation by providing excellent customer service, selling tickets and ensuring the proper payouts are processed. 

THE GAME PLAN

Everyone on our team has a part to play

• Maintain a cash bank, documenting all transactions and balancing the bank at the end of each shift; properly accounts for all transactions and necessary paperwork for retail wagers and cash at counter
• Responsible for placing wagers as requested by guests and verifying and processing winning tickets
• Effectively communicates sports betting rules and provides betting assistance to guests in accordance with the Company policies and procedures
• Remain alert to any peculiar betting patterns such as “proxy betting” and reports promptly to the Sportsbook Supervisor
• Assist customers in completing the in-person online sign-up process
• Rapidly resolve technical issues and inquiries regarding Kiosks and mobile applications and deliver outstanding support to our growing community of avid sports fans
• Ensure compliance with State and Federal regulations
• Safeguard the Company’s confidential and privileged information that is obtained as a result of normal working procedures
• Help maintain the Sportsbook’s cleanliness
• Support commercial-oriented events throughout the sportsbook
• Promote new product launches and drive business through offers and initiatives
• Responsible for printing daily betting sheets
• Provide the best gaming experience possible by ensuring popular live sporting events are being broadcasted throughout the sportsbook at all times
• Provide online customer assistance for any in person queries relating to a customer’s online sportsbook account. 

THE STATS

What we’re looking for in our next teammate

• Must be able to obtain and maintain a gaming and/or racing license and satisfy all regulatory requirements
• At least 1 year of experience in a customer facing role
• Basic math skills required
• Cash handling experience is preferred
• Previous retail experience is beneficial
• Ability to handle transactions accurately and responsibly
• Excellent written and verbal communication skills
• Ability to actively listen to what others have to say and restate information to ensure understanding
• Experience in sports or online gaming highly desired

THE CONTRACT

We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.