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Machine Learning Engineer - User Journey

We in the Machine Learning product area in the Activation, Retention, Conversion studio are focused on building robust and scalable machine learning solutions that can personalize activation, retention and conversion funnels to improve important business metrics like SUBS and MAU. Through our messaging platform as well as other discovery & conversion surfaces, we communicate with users to connect them with valuable audio content and to help the business grow.


We are looking for a passionate Machine Learning Engineer to help us accomplish our mission: Optimize the user journey to drive retention by educating, re-activating, and fostering long-term engagement among free and premium users.


You’ll be working on a set of ML and Data initiatives focused on improving free and premium retention, including:

- Premium churn prediction and mitigation

- Personalisation of premium education surfaces promoting premium value

- Payment failure grace period optimisation


What You'll Do
  • Contribute to designing, building, evaluating, shipping, and refining Spotify’s product by hands-on ML development
  • Collaborate with a multi-functional agile team spanning user research, design, data science, product management, and engineering to build new product features that advance our mission to connect artists and fans in personalized and relevant ways
  • Prototype new approaches and productionize solutions at scale for our hundreds of millions of active users
  • Help drive optimisation, testing, and tooling to improve quality
  • Be part of an active group of machine learning practitioners in your mission and across Spotify


Who You Are
  • You have a strong background in machine learning, theory, and practice
  • You are comfortable explaining the intuition and assumptions behind ML concepts
  • You have hands-on experience implementing and maintaining production ML systems in Python, Scala, or similar languages
  • Experience with TensorFlow is also a plus
  • You are experienced with building data pipelines, and you are self-sufficient in getting the data you need to build and evaluate your models
  • You preferably have experience with cloud platforms like GCP or AWS
  • You care about agile software processes, data development, reliability, and focused experimentation
  • You have a desire to drive business impact


Where You'll Be
  • This role is based in London (UK) or Stockholm (Sweden).
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.


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What You Should Know About Machine Learning Engineer - User Journey, Spotify

If you're passionate about machine learning and making a real difference in user engagement, then the role of Machine Learning Engineer - User Journey at Spotify is calling your name! Here, we're at the forefront of building innovative ML solutions designed to enhance our user experience by personalizing activation, retention, and conversion funnels. Imagine working on a platform that connects users with incredible audio content—they're not just users; they're fans. As a Machine Learning Engineer with us, you'll dive into exciting projects focused on premium churn prediction, optimizing user journeys, and creating education surfaces that highlight premium features. Your work will involve collaborating with a dynamic, multi-functional team that includes user researchers, product managers, and engineers, all united in our mission to create relevant connections between artists and fans. You'll be hands-on in the development process—designing, testing, and refining solutions that will reach hundreds of millions of active users. The ideal candidate has a strong background in machine learning, robust coding skills in languages like Python or Scala, and experience with tools like TensorFlow. If you're self-sufficient and driven by a desire to impact the business positively, we want to hear from you! This role is flexible, with options to work remotely while still engaging in meaningful in-person meetings. Come join us at Spotify and let's redefine user journeys together!

Frequently Asked Questions (FAQs) for Machine Learning Engineer - User Journey Role at Spotify
What are the core responsibilities of a Machine Learning Engineer - User Journey at Spotify?

As a Machine Learning Engineer - User Journey at Spotify, your primary responsibilities include designing, building, and refining machine learning solutions that optimize user activation, retention, and conversion funnels. You'll work closely with agile teams, developing innovative features while collaborating cross-functionally with user research, design, and data science to ensure that our machine learning outputs effectively meet user needs.

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What qualifications are needed for the Machine Learning Engineer - User Journey position at Spotify?

To qualify for the Machine Learning Engineer - User Journey position at Spotify, candidates should have a solid foundation in machine learning theory and practice. Hands-on experience in Python or Scala, along with a familiarity with frameworks like TensorFlow, is essential. Additionally, experience in building data pipelines and integrating machine learning systems in production is crucial for success in this role.

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How does Spotify's Machine Learning Engineer - User Journey role impact user retention?

The Machine Learning Engineer - User Journey role at Spotify directly influences user retention strategies by developing solutions that predict premium churn and enhance user engagement from free to premium services. By personalizing user experiences and optimizing educational approaches to promote premium features, this position plays a crucial role in fostering long-term user satisfaction and loyalty.

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What tools and technologies are used by a Machine Learning Engineer - User Journey at Spotify?

In the Machine Learning Engineer - User Journey role at Spotify, you'll utilize a variety of tools and technologies. Proficiency in programming languages such as Python and Scala is essential. Familiarity with machine learning frameworks like TensorFlow, along with experience in cloud platforms such as GCP or AWS, will be beneficial. Additionally, you'll work with data management tools to facilitate the building and evaluation of machine learning models.

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Is the Machine Learning Engineer - User Journey role at Spotify remote-friendly?

Yes, the Machine Learning Engineer - User Journey position at Spotify offers flexible working arrangements. While some in-person meetings may be required, the company supports remote work, allowing you to perform your tasks in the environment that suits you best. This flexibility helps in maintaining work-life balance while contributing to a talented team.

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Common Interview Questions for Machine Learning Engineer - User Journey
Can you describe your experience with machine learning models and frameworks?

When addressing your experience with machine learning models during an interview, focus on specific projects you've worked on. Mention the frameworks you are familiar with, such as TensorFlow or Scikit-learn, and how you've implemented models from conception through deployment. Discuss the impact your models had on real-world applications, tying it back to how you can apply this experience as a Machine Learning Engineer - User Journey at Spotify.

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How do you ensure the reliability of your machine learning systems?

To ensure the reliability of machine learning systems, emphasize your approach to testing and validation. Explain how you carry out thorough evaluations using techniques like cross-validation or A/B testing. Discuss any tools or metrics you use to monitor model performance post-deployment and how ongoing evaluation leads to continuous improvement and better results in user engagement.

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How do you handle data preprocessing when working on machine learning projects?

In your response, detail your structured approach to data preprocessing, including cleaning, transforming, and normalizing data. Talk about your familiarity with data pipelines and how you ensure the data's quality before inputting it into your models. Highlight any specific tools or libraries you use to streamline this process, showcasing your proficiency and relevance to the Machine Learning Engineer - User Journey role.

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What strategies do you use for feature selection in machine learning?

For this question, explain the importance of feature selection in model performance. You could discuss various strategies you've implemented, such as recursive feature elimination, Lasso regression, or using domain knowledge to identify impactful features. Relate your strategies back to past projects and how successful feature selection improved your model outcomes, which aligns with the goals of the Machine Learning Engineer - User Journey at Spotify.

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Describe a challenge you faced in a machine learning project and how you overcame it.

When discussing a challenge, be specific about the problem, such as issues with data quality or model performance. Explain the steps you took to diagnose the issue, any alternative strategies you considered, and how you ultimately arrived at a solution. Highlight your problem-solving skills, resilience, and ability to learn from challenges, which are all pertinent to progressing in the Machine Learning Engineer - User Journey role.

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What do you believe is the most significant trend in machine learning today?

In answering this question, share your perspective on current trends in machine learning, such as advancements in natural language processing, explainable AI, or automated machine learning. Discuss how these trends can be leveraged to enhance user experiences, particularly in retention strategies, which would resonate with your potential role as a Machine Learning Engineer - User Journey at Spotify.

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How do you approach collaboration when working in an agile team?

When discussing collaboration in an agile team setting, emphasize the importance of communication and shared goals. Describe how you engage with different stakeholders, obtain feedback, and iterate quickly. Highlight your adaptability and how you prioritize tasks to ensure your machine learning projects align well with broader team objectives, reflecting the collaborative spirit at Spotify.

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How do you prioritize projects and tasks in a fast-paced environment?

Explain your methodology for prioritization, such as using frameworks like the Eisenhower Matrix or identifying tasks that offer the highest impact on business outcomes. Discuss how you manage your time and resources effectively in a fast-paced setting, ensuring that your contributions as a Machine Learning Engineer - User Journey align with Spotify’s metrics for user engagement and retention.

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What methods do you use to stay updated on advancements in machine learning?

Share the various resources you utilize to keep your knowledge fresh, such as attending conferences, participating in online courses, following relevant journals, or engaging with machine learning communities on social media platforms. Highlight your commitment to continuous learning, which is essential for a Machine Learning Engineer - User Journey in evolving areas like AI and ML.

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How would you explain a complex machine learning concept to a non-technical stakeholder?

To answer this question, focus on your ability to simplify complex information. Discuss the techniques you use to create relatable analogies or visuals to explain concepts such as model training or bias/variance trade-offs. Emphasizing your communication skills is key, as it underlines your ability to bridge technical concepts with business strategies effectively at Spotify.

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Spotify is one of the largest online music streaming service providers founded in 2006 by Daniel Ek and Martin Lorentzon. As of March 2024, Spotify has over 615 million monthly active users, including 239 million paying subscribers around the world.

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CULTURE VALUES
Inclusive & Diverse
Empathetic
Take Risks
Transparent & Candid
Feedback Forward
Mission Driven
Collaboration over Competition
Work/Life Harmony
BENEFITS & PERKS
Maternity Leave
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Snacks
Medical Insurance
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Full-time, hybrid
DATE POSTED
April 6, 2025

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