We in the Machine Learning product area in the Activation, Retention, Conversion studio are focused on building robust and scalable machine learning solutions that can personalize activation, retention and conversion funnels to improve important business metrics like SUBS and MAU. Through our messaging platform as well as other discovery & conversion surfaces, we communicate with users to connect them with valuable audio content and to help the business grow.
We are looking for a passionate Machine Learning Engineer to help us accomplish our mission: Optimize the user journey to drive retention by educating, re-activating, and fostering long-term engagement among free and premium users.
You’ll be working on a set of ML and Data initiatives focused on improving free and premium retention, including:
- Premium churn prediction and mitigation
- Personalisation of premium education surfaces promoting premium value
- Payment failure grace period optimisation
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If you're passionate about machine learning and making a real difference in user engagement, then the role of Machine Learning Engineer - User Journey at Spotify is calling your name! Here, we're at the forefront of building innovative ML solutions designed to enhance our user experience by personalizing activation, retention, and conversion funnels. Imagine working on a platform that connects users with incredible audio content—they're not just users; they're fans. As a Machine Learning Engineer with us, you'll dive into exciting projects focused on premium churn prediction, optimizing user journeys, and creating education surfaces that highlight premium features. Your work will involve collaborating with a dynamic, multi-functional team that includes user researchers, product managers, and engineers, all united in our mission to create relevant connections between artists and fans. You'll be hands-on in the development process—designing, testing, and refining solutions that will reach hundreds of millions of active users. The ideal candidate has a strong background in machine learning, robust coding skills in languages like Python or Scala, and experience with tools like TensorFlow. If you're self-sufficient and driven by a desire to impact the business positively, we want to hear from you! This role is flexible, with options to work remotely while still engaging in meaningful in-person meetings. Come join us at Spotify and let's redefine user journeys together!
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Spotify is one of the largest online music streaming service providers founded in 2006 by Daniel Ek and Martin Lorentzon. As of March 2024, Spotify has over 615 million monthly active users, including 239 million paying subscribers around the world.
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