Job details

Senior Director of Data Science, Customer Experience

Spring Health is looking for a Senior Director of Data Science to lead the data science vision and strategy for the Customer Experience team. The role involves developing data science roadmap, driving analytics strategy, leading and mentoring a team of data scientists, enhancing customer experience with predictive models, conducting analytical deep-dives, engaging directly with customers, and building unique data products.

Skills

Statistical programming language proficiency (Python/R)
Experience with modern data stack technologies (Looker-dbt-snowflake stack)
Over 12 years of data science experience
Experience managing and mentoring teams of data scientists
Data modeling, machine learning/Al, NLP, and unstructured data analytics proficiency

Responsibilities

Develop and Execute Data Science Roadmap
Drive Analytics Strategy for Customer Success
Team Leadership and Mentorship
Enhance Customer Experience with Predictive Models
Conduct Analytical Deep-Dives
Customer Engagement
Build unique and compelling data products

Education

Advanced degree in a quantitative field

Benefits

Health, Dental, Vision benefits
10 allocated sick days per year
Flexible paid time off and 12 paid holidays
4-4.5 months of fully paid parental leave
Sponsored access to Bright Horizons® child care
Professional Development Reimbursement
$200 per year donation matching
Equity options, 401(k) match, and more

To read the complete job description, please click on the ‘Apply’ button

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CEO of Spring Health

April Koh

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By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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