Senior Retail Program Manager

As a Senior Retail Program Manager at SPS Commerce, your primary responsibilities include planning and implementing complex community programs, creating strategies to enhance customer engagement, and serving as the key point of contact for onboarding partners. You will also draft communication materials, provide training to the sales team, and balance workload across multiple projects while mentoring associate program managers.

To qualify for the Senior Retail Program Manager role at SPS Commerce, candidates should possess a Bachelor’s degree or equivalent experience along with 5-8 years of relevant experience. Excellent communication skills, proficiency in Microsoft Office, especially Excel, and a capacity to prioritize workload across various projects are essential. Preferred qualifications include retail experience and familiarity with Salesforce.

Success as a Senior Retail Program Manager at SPS Commerce hinges on strong communication skills, the ability to prioritize multiple projects effectively, and expert-level Excel skills. Additionally, understanding customer needs and being able to adjust strategies accordingly is crucial. Your ability to mentor junior team members and provide insightful recommendations will also contribute significantly to your success.

SPS Commerce provides a comprehensive benefits package that includes health, dental, vision, life and disability insurance, paid time off, a 401(k) plan, and flexible spending accounts. Apart from this, employees can participate in a stock purchase plan and enjoy a work environment that emphasizes diversity, equity, and inclusion.

At SPS Commerce, employee development is a priority. As a Senior Retail Program Manager, you will have opportunities for mentorship, collaboration with experienced colleagues, and access to professional growth resources that empower you to excel in your role. The culture encourages continuous improvement and innovation, ensuring you have the tools and support to thrive.

To effectively prioritize tasks as a Senior Retail Program Manager, I utilize mapping techniques to assess project timelines and goals. I always keep clear communication channels open with my team and stakeholders to adjust priorities based on feedback and changing needs of the partners and the market.

Certainly! In a previous role, I faced a challenging onboarding situation with a major retail partner who had strict timelines. By collaborating closely with the partner's team, understanding their unique needs, and adjusting our outreach strategy, we managed to streamline the process and achieve 100% onboarding satisfaction.

To ensure high adoption rates, I focus on effective communication and providing valuable training materials. I also offer regular updates and check-ins to help partners stay on track and make informed decisions that align with their goals, fostering a strong relationship that leads to successful program implementation.

Identifying unvoiced customer needs often comes from active listening during meetings and engaging in deeper conversations. By asking open-ended questions and encouraging feedback, I can capture insights that might not surface otherwise, allowing me to tailor our strategies to better meet their objectives.

Communication is the cornerstone of my role. It not only facilitates smooth project execution with partners but also ensures alignment within the internal team. Effective communication helps to resolve issues promptly, share important updates, and establish trust, which is fundamental for long-term partnerships.

When conflicts arise with partners, I approach the situation with empathy and a solutions-focus. I listen to their concerns, work collaboratively to understand their perspective, and strive to find a resolution that benefits both parties. Maintaining professionalism and open dialogue is key.

Mentoring junior colleagues involves providing guidance on best practices, sharing my experiences, and encouraging them to ask questions. I often involve them in larger projects so they can gain firsthand experience while also offering constructive feedback to help them grow in their roles.

Key metrics I track include adoption rates, project completion times, customer feedback scores, and overall partner satisfaction. Analyzing these metrics enables us to identify areas for improvement and adapt our strategies, ensuring that we meet and exceed our partners' expectations.

Incorporating feedback is vital to our success. I encourage a culture where team members and partners feel comfortable sharing their insights, and I actively seek feedback at various program milestones. This feedback guides us in making necessary adjustments to enhance our offerings and service.

Working at SPS Commerce excites me because of the innovative approach to transforming the retail supply chain! The emphasis on collaboration and inclusivity creates a positive environment where ideas can flourish, allowing me to contribute to meaningful projects that have a genuine impact on our partners and the industry.