Sr Customer Service Agent I

Ecolab is seeking a Senior Customer Service Agent I to provide customer service support for the Healthcare business units supported by North America Customer Service. This broader scope of responsibility significantly adds to the complexity and training required for this position.

What’s in it For You:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:
Adhere to company and department policies and procedures
Achieve individual goals utilizing good time management skills
Respond promptly to daily calls and from multiple divisions
Process DFO orders and inquiries between calls
Take Institutional overflow calls as needed
Respond to internal and external customer Credit related inquiries
Research and respond to customer and field complaints
Review and process orders placed via digital channels

Position Details:
The hours for this role will be set hours between 8AM - 5PM CT, Monday – Friday

Minimum Qualifications:
High school diploma or equivalent
6 months of Customer Service experience

Preferred Qualifications:
Undergraduate degree completed or in process
Experience with EBS SAP
Strong oral and written communication skills
Ability to work independently in a multi-division, fast paced environment
Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
Knowledge of Ecolab’s policies and procedures

Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application proces s, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.