Job details

Sr. Associate, Technical Services - Help Desk

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

We are seeking a dedicated and customer-oriented Sr. Associate, Technical Services - Help Desk to join our team. As a Help Desk Support Associate, you will be responsible for providing excellent support to our clients, resolving their issues, and ensuring timely issue resolution within the defined Service Level Agreement (SLA) standards. Your primary focus will be to assist clients through incoming calls, emails, and the Customer Case Management system, while also collaborating with different departments and maintaining accurate documentation.

Works support cases (i.e. password resets, product questions) within SLA
Reviews customer information within our internal systems, verifying and updating records accordingly in Sales Force to ensure consistency and prepare for fulfillment
Supplies feedback on customer experience to department manager
Generates and maintains accurate documentation upon client requests
Contributes to a team responsible for the shared responsibilities for Client Support, participating in regular meetings, and working concurrently on multiple issues and tasks;
Works with the Account Management team to coordinate contact with customers to relay issue management and resolution to the client at each stage;
Completes other duties as assigned by the Client Support Manager; Responsible for completing and/or assigning, tracking and timely resolution of trouble cases generated by all external clients for all ClosingCorp products within SLA standards

Job Qualifications:

Education, Experience, Knowledge and Skills

Excellent customer service skills; provides a demonstrated track record as an advocate for customer success; establishes relationships and gains trust and respect; gets first-hand customer information and uses it for improvements
Interest in learning technical requirements and product API methods specific to ClosingCorp products and services
Residential mortgage lending experience and familiarity with RESPA, TILA and the home loan process preferred
Experience with Microsoft products such as Office and SharePoint
Effective use and understanding of SalesForce.com a plus
Strong interpersonal skills; personable, self-motivated, meticulous, flexible, and a team player; a history of establishing and maintaining effective working relationships with fellow employees and clients
Strong time management skills; must be able to multi-task and maintain focus with a strong attention to detail; able to prioritize, meet deadlines while completing tasks in a timely manner
Meet attendance schedule with dependability and consistency

Annual Pay Range:

35,100 - 39,520 USD

CoreLogic benefits information can be found here:

http://www.yourcorebenefits.com/

. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

http://www.corelogic.com/privacy.aspx

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