Job details

Technical Support Professional

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

CoreLogic is seeking a Technical Support Professional to join our contact center and support software products used by Real Estate Appraisers and Inspectors across the US and Canada. This role involves diagnosing and resolving software issues caused by varied and unique environments as well as troubleshooting Windows operating systems, PC hardware, and more. You will also provide calm guidance and expert assistance in using the products we provide.

Job Responsibilities:

Support software products used by Real Estate Appraisers and Inspectors across the US and Canada
Diagnose and resolve software issues caused by varied and unique environments.
Troubleshoot Windows operating systems, PC hardware, and more.
Provide calm guidance and expert assistance in using the products we provide.
Document conversations and issues in a succinct and detailed manner
Apply standard, approved diagnostic utilities to aid in troubleshooting.
Suggest changes for product enhancement and correction.

Job Qualifications:

Our most successful employees embody these traits:

Curiosity: a drive to learn new skills quickly and be easily adaptable to change
Resourcefulness: strong multi-tasking and problem-solving skills
Communication: the ability to explain complex technical concepts in layman's terms and demonstrate active listening skills
Passion for solving problems, advocating for our customers, and making process improvements.
High School Diploma

Preferred Qualifications:

College degree
Previous Help Desk or Support experience

What's in it for you?

Casual dress code and hybrid work from home schedule available
4-week paid training program
Generous PTO plan that begins accruing on your first day
Full time benefits including Health, Dental, Vision, 401k plus company match.
Fully stocked Café
In house workout equipment, yoga classes, and Pilates

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here:

http://www.yourcorebenefits.com/

. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

http://www.corelogic.com/privacy.aspx

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