Sr. Customer Success Manager

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Value Based Care (VBC) is fast-growing business segment within PointClickCare, fueled by the recent acquisition of Patient Pattern. Customer Success Managers are responsible for helping VBC customers achieve their desired outcomes using our products and services. As a trusted advisor, you will partner with your portfolio clients to understand their business goals and help them maximize the value they receive from our solutions. You own the customer relationship post sales and ensure a smooth transition from initial onboarding, through rollout and ongoing expansion. You also work collaboratively with other functional areas within PointClickCare including, Sales, Implementation, Customer Support, and Product Management and as consult back to the organization to help educate and advocate for the needs of this customer segment. This position works remotely and may involve a moderate amount of travel to various client locations or industry events.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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