Job details

Sr. Manager, Product Design - Employee Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
Oversee a portfolio of products, while acting as a mentor & manager to subordinates
Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Oversee your team's work: detailed mockups, prototypes and behavior specifications
Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
Participate in documentation development process such as user experience specifications, testing and evaluation

Qualifications

To be successful in this role you have:

Bachelor’s Degree (or equivalent experience) in interaction design, cognitive science, visual design, game design, cognitive psychology, sociology, or related disciplines
Minimum 5+ years of experience managing people and/or leading design teams
Minimum 9+ years of experience in UX Design and/or Interaction Design field
Enterprise product design experience in one of the following verticals:
IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
An inspiring portfolio representing the process you follow to build insanely great experiences
Expert with Sketch, Photoshop, or other design tools
Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
Must have strong written and verbal English communication skills
Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

Preferred Qualifications

Knowledge of web design technologies (HTML, CSS)
Experience working in an agile or incremental manner
Experience working with tools such as ServiceNow, Miro, or Abstract
Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines

JV22

For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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ServiceNow Glassdoor Company Review

4.5