Job details

Sr. Manager, Renewal Management

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The Sr. Manager, Renewal Management is a high-impact position combining equal parts relationship management and client satisfaction. The ideal candidate brings a proven record of success in a SaaS technology company where they had responsibility for revenue retention and demonstrated an ability to promote future growth in their assigned accounts. This position will require the aptitude to become a master of DocuSign’s product capabilities, underlying technology, and competitive advantages and convey those to DocuSign’s customers. This person will work best in a dynamic, technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.

This position is a people manager role reporting to the Director, Renewal Management.

Responsibility

Meet or exceed maintenance and cloud sales objectives and quotas
Develop renewal strategy and plan to retain and grow assigned business
Review metrics to help identify and close open and up-sell opportunities
Manage a team of Renewal Managers (RM) to ensure goals are being met and business followed up on
Develop and manage sales forecasts via Salesforce in line with set targets, strategic plans, and operating budgets
Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
Negotiate terms that result in favorable outcomes for both DocuSign and clients
Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
Interact with cross-functional teams in a professional manner to ensure high-level collaboration is taking place
Drive client partnerships by successfully calling on high-level executives and strategic thinkers, and work across all levels within an organization to ensure a win for the company
Identify trends and opportunities to improve renewal team's internal processes
Maintain accurate records of all activities in Salesforce

Job Designation

Remote:

Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

What you bring

Basic

8+ years of experience in Renewal Management, consultative sales or business consulting
8+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
8+ years of experience leading teams
BS/BA degree

Preferred

8+ years of experience in Renewal Management, consultative sales or business consulting within a SaaS model
Familiarity with CRM tools, specifically Salesforce
Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
Strong capacity for engagement and mastery cross area
Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
Strong experience in forecast and result management (churn)
Strong experience in people management and leadership skills
Process Management skills
Willingness and ability to travel as necessary

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $105,900 - $159,225 base salary

Illinois and Colorado: $103,500 - $150,075 base salary

Washington and New York (including NYC metro area): $103,500 - $153,600 base salary

This role is also eligible for bonus, equity and

benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.

DocuSign Glassdoor Company Review

3.6

DocuSign DE&I Review

4.0

CEO of DocuSign

Allan Thygesen

Approve of CEO

By DocuSign

DocuSign, headquartered in San Francisco, is an American company that allows organizations to manage electronic agreements with electronic signatures across various types of devices.

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