Job details

Sr. Manager, Strategy and Operations

About the team:

Think about the last time you searched for care. How did it make you feel?

The healthcare system is not a welcoming place. Every year, millions of patients fall through the cracks of the fragmented system, leading to poor health and wasteful spending on unnecessary care. COVID caused many doctor’s offices to close, exacerbating the fragmentation problem.

Our goal with All-Included Care & Navigation is to simplify healthcare by making it easy to find the right care. We do this by fusing virtual care, technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We provide personalized care recommendations, connect patients to the right resources for their specific needs, and remove uncertainty around costs.

The full suite of our All-Included & Navigation services includes:

Virtual primary care, urgent care, therapy, and psychiatry
AI-powered provider matching to supercharge the doctor referral process;
Advocacy services to guide members through the litany of needs that arise during the course of seeking treatment;
Care and case management to support complex chronic and acute health needs;
A financial toolkit to provide spending history, insurance plan info and generally help with cost considerations;
Expert medical opinions to provide insight into an ongoing condition;
Routing across the benefits suite so that members can take full advantage of the benefits at their disposal;
And much, much more!

About the Role:

As a Senior Manager within our General Management team focused on All-Included Care & Navigation, you will be working on a wide range of complex business needs of our rapidly scaling business. You will leverage your analytical/problem solving skill set and outside-the-box thinking to deliver insightful data analysis, model out various business scenarios, define and monitor key business metrics & initiatives, support new product and channel launches, and address operational challenges with a quantitative approach. You will have a close pulse on the evolving needs and competitive dynamics of the market ensuring that our strategic decisions aren’t done in a vacuum.

Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results. You will work collaboratively with our partners across Product, Go-to-Market, Finance, Analytics, Care and Clinical Operations teams to build & improve products that deliver value for our buyers and provide a transformational healthcare experience for our members. You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results. Your passion for transforming healthcare motivates you to work harder and reach farther. You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of members.

Responsibilities:

Own strategic projects to improve the health of the All-Included Care & Navigation business from a growth, product performance, efficiency, and member value perspective - this includes defining the problem and analyses, and synthesizing learnings in a way that drives organizational action & change
Drive ongoing operational review for the All-Included Care & Navigation business line; partner with cross functional stakeholders to design and operate review processes and develop correction of error plans, as appropriate
Partner with product and operations to solve key business problems and drive change
Partner with finance and go-to-market teams to develop business and growth plans
Lead market research and competitive analysis for the All-Included Care & Navigation business line
Support product packaging and product pricing
Build, monitor and analyze the health of the All-Included Care & Navigation business line through dashboards and ad-hoc analyses.
Conduct market research and partner with internal and external stakeholders to identify partnership opportunities that will help us scale even further

Qualifications:

Bachelor's degree or equivalent practical experience
Passion for raising the standard of healthcare
7+ years of relevant professional experience with at least 5 of your 7+ years of experience were in management consulting, high growth startups, investment banking, private equity or venture capital
Outstanding analytical abilities and instincts
Natural ability to create effective relationships, influence, and collaborate
Operate comfortably and effectively in ambiguity
Excellent written and verbal communication, problem-solving and business judgment skills
Proficient in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and database querying (SQL)

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Included Health Glassdoor Company Review

3.6