Sr. Operations Specialist, SBB

• Review new account applications to determine if they are within the Company's risk tolerance and assign workable accounts to Relationship Managers
• Conduct due diligence on new small business deposit account applications to assess risk and ensure compliance with BSA/AML regulations
• Assist Relationship Managers with collection of documentation needed to open new accounts by follow up with customers
• Help Relationship Managers with customer service requests such as signer changes and other general account servicing tasks
• Communicate with customers over the phone
• Continually review the small business banking pipeline of applications to address any inbound communications from customers submitting documentation
• Monitor and respond to inbound customer service cases in a timely manner.
• Assist with Management of Sales Operations
• Assist management with special projects to add operational efficiency to business unit
• Other duties as assigned from time to time by your direct supervisor

• High school diploma or equivalent
• 1+year's in financial services in a support/processing capacity
• Exposure to working with businesses in a financial services environment
• Fundamental knowledge of banking regulations
• Work well in a fast-paced environment
• Work independently with little supervision
• Excellent organizational skills with strong attention to detail
• Ability to multi-task and prioritize projects
• Competency using MS Office Suite

Born digital, Axos Bank has reinvented the banking model and grown to over $18.7 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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