Sr. Technical Account Manager- West Coast

Axonius is the cybersecurity asset management platform that offers organizations a comprehensive asset inventory, uncovers coverage gaps in security solutions, and automatically validates and enforces security policies. Axonius is deployed in minutes, seamlessly integrating with over 250 security and management solutions, improving cyber security and IT & cyber hygiene immediately. Covering millions of devices for customers like the New York Times, Schneider Electric, Landmark Health, AppsFlyer, and many more, Axonius was named "Most Innovative Startup of 2019" at the prestigious RSAC Innovation Sandbox, and was listed on the CNBC Upstart 100 list and Forbes 20 Rising Stars.

As part of our rapid growth we are looking for a Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer's main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Responsibilities

• Train customers on how to use the product.
• Confidently demonstrate all new features as they are added.
• Build customer relationships and ensure the relationships remain a positive experience.
• Proactively engage with customers to find additional use cases for their environment.
• Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

• At least 3 years industry experience in a customer facing role within software and/or technology
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Advantages:

• Experience building and delivering a technical partner enablement program
• Familiarity with API's and their practical application in a real world environment
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
• Understanding of data sets and how to effectively extract useful information

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

Compensation will be based on individual education, qualifications, and experience. The salary range is from $145,000 to $155,000 annually plus an annual bonus, equity, and attractive benefits.