Sr. Technical Program Manager
SR. TECHNICAL PROGRAM MANAGER
REMOTE, US
ABOUT LEGION
Legion is looking for world-class talent to help with our mission of turning hourly jobs into good jobs with Legion's AI-Powered Workforce Management platform.
In our modern economy, hourly workers want gig-like flexibility, mobile-first technology, and compelling work options. They want to use a mobile phone app to schedule work, not haggle with their manager over schedule changes every week. Employers increasingly need a flexible and efficient labor model that supports retail innovations that customers demand. There's a huge opportunity to modernize and upgrade how hourly workers interact with their managers while enabling employers to be flexible, efficient, and innovative. But no one has cracked the code – until now. Enter Legion.
Legions's cloud-native platform accurately forecasts demand, computes precise labor needs, and schedules the right employees at the right times based on employee skills and preferences.
Legion is a remote friendly organization with headquarters in Palo Alto, California and was recently included on JMP Securities' Hot 100 List of the Best Privately Held Software Companies.
ABOUT THIS POSITION
Do you like building great software and working with talented engineers? Are you passionate about operational excellence and metrics? Do you have experience building enterprise solutions in the cloud? Legion is looking for a Senior Technical Program Manager to define and rollout SDLA and other other processes, and drive multiple programs delivering innovations on their cloud solution. You must be responsive, flexible and able to succeed within an open collaborative peer environment.
ROLE RESPONSIBILITIES
- Work with engineering and product leadership to evolve Legion's SDLC and associated milestones, checkpoints and criteria. Develop training materials to communicate the philosophy and principles behind the SDLC.
- Drive, coordinate and monitor engineering programs ensuring successful execution and deployment. Be familiar and utilize agile and traditional project management techniques in project execution.
- Identify and manage cross-functional program issues/risks, ensuring issues are identified, owned and resolved.
- Monitor and report key operational metrics (both KPIs and OKRs).
- Couch engineering teams in Agile with Scrum and best practices and KPIs.
- Work with engineering teams to track on-time product deployments.
- Create product quality dashboards on defect trends and resolution rates.
- Drive root cause analysis and associated corrective and preventative actions for bother process and product issues.
- Partner with the Privacy and Enterprise Compliance (PEC) and Enterprise Security organizations to manage compliance attestations and certifications.
BASIC QUALIFICATIONS
- 5 - 8 years technical program management experience
- 3+ years experience managing projects in public cloud based enterprise software
- Bachelors or Masters degree in Computer Science/Engineering or related field
- Demonstrated ability to work with remote teams
- Demonstrated working knowledge with Agile w/ Scrum
- Experience with leadership status reporting demonstrating excellent verbal and written communication skills
- Proven track record of managing and delivery large-scale infrastructure projects on time
- Familiar with security and compliance frameworks, including SOC 2, NIST 800-53, or ISO 27001
PREFERRED QUALIFICATIONS
- Experience in JIRA or Confluence administration
COMPENSATION & BENEFITS
Salary Range: $170,000 - $180,000
At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, Legion determines pay for positions using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.
Benefits include, but are not limited to:
- $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
- 401k plan
- Unlimited Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
ABOUT LEGION
Legion is seeking world-class talent to help us capitalize on a massive opportunity to enable the future of work for the 2.7 billion-person strong hourly workforce. Legion powers the future of work by redefining how companies manage and empower their hourly workforces. Legion's autonomous, AI-powered Workforce Management platform enables companies to tightly manage labor spend while ensuring great experiences for their employees and customers. The software accurately forecasts demand, computes precise labor needs, and staffs the right employees at the right times based on employee skills and preferences. These uncertain times also require healthy workplace features that automate the scheduling of healthy employees and offer immediate response protocols in the event symptoms are detected. These capabilities and more are already built directly into Legion.
Legion's modern cloud platform pairs cutting-edge machine learning, artificial intelligence, and beautiful interfaces to deliver over 10x return on investment. Legion was founded by Sanish Mondkar, the former Chief Product Officer of SAP, and serves many innovative customers including Dollar General, Five Below, Panda Express, Cinemark, and Vail Resorts. Legion has been recognized by Gartner, and was recently included on JMP Securities' Hot 100 List of the Best Privately Held Software Companies. Legion is backed by preeminent venture firms such as Norwest Venture Partners, Stripes, First Round Capital, Webb Investment Network, Workday Ventures, NTT Docomo Ventures, and XYZ Ventures, and is based in Redwood City, California.
BACKGROUND AND OPPORTUNITY
The hourly workforce currently constitute almost 60% of the overall labor market in the United States and these nearly 80 million hourly workers are the driving force behind many of our largest domestic industries like food/beverage, retail and hospitality. Management of this workforce has historically been difficult due to high churn (average of 60%), high cost of replacement (average of $3,200 per employee in retail) and now new challenges are developing as millennials enter this market. The retail vertical alone spends $62 billion dollars a year on replacing workers and over 50% of hourly workers leave their jobs because of flexibility reasons.
In our modern, Uber-ized times, younger folks seek gig-like flexibility, modern mobile-first technology and compelling work options. They want to use an app on their phone to schedule work, not haggle with the manager over their schedule on a week to week basis. Likewise, employers are increasingly in need of a flexible and efficient labor model that supports the innovations (think pop up stores, home delivery, mobile ordering, service options etc) needed, and frankly demanded, by today's modern customers. Mid-market organizations have never had a technology platform to manage their hourly workers and the enterprise is mired in decades-old technology (think Kronos, Infor) that's both user-unfriendly and wildly ineffective for managing today's modern hourly workforce. There is a huge opportunity to modernize and upgrade how hourly workers interact with their employers and while enabling employers to be elastic, efficient and innovative...but no one has cracked the code until now. Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason, we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Legion - we're reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!
Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law.
How We Determine What We Pay
As a fully remote employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.
Job Applicant Privacy Policy
This Job Applicant Privacy Policy ("Policy") describes how Legion Technologies, Inc. ("Legion", "we", "us" and "our") collects, uses, and discloses "personal information" as defined under California law from and about job applicants who are residents of California.
This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies.
Types of Personal Information We Handle
We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes:
- Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts.
- Professional or employment-related information, including:
- Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver's licenses, passports, and visas; and background screening results and references.
- Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships
- Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information.
- Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history.
- Other information such as any information you voluntarily choose to provide in connection with your job application.
How We Use Personal Information
We collect, use, share, and store personal information from job applicants for our and our service providers' business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions.
With Whom We Share Personal Information
We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):
- Internally: to other Legion personnel involved in the recruiting and hiring process.
- Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable.
- Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency.
- Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
- Business Transaction Purposes: in connection with the sale, purchase, or merger.
- How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.
Legion's mission is to turn hourly jobs into good jobs. We’ll do this by improving labor efficiency and employee engagement simultaneously. The hourly workforce currently makes up almost 60% of the overall labor market in the United States. Thes...
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