Job details

Staff Professional Services Consultant

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

Staff Professional Services Consultant

If you're passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a
seasoned Cloud expert to support our enterprise customers with deploying and enabling SentinelOne solutions in their cloud environments including containers and Linux servers.
As part of the Professional Services Team, you will be focused on building and maintaining relationships with SentinelOne customers throughout the onboarding process in order to deliver exceptional quality services and mission-critical security solutions.You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help to drive customer success!

What will you do?

Act as the Subject Matter Expert (SME) for customer onboarding activities as it relates to cloud infrastructure architectures and S1 cloud product lines.
Assist with troubleshooting and debugging cloud EDR/K8 deployments.
Deliver implementation, enablement and advisory for SentinelOne cloud products and technologies.
Consult with customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives.
Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage.
Represent and advocate customer needs and issues cross-departmentally.
Continuously improve methodologies, deliverables, and processes to create an unparalleled Customer Experience.
Contribute to internal best practices and HOWTO documentation.

What skills and knowledge should you bring?

Expert cloud infrastructure foundational knowledge in all major CSPs with K8s, Cloud and network architectures, Storage, Compute Engines, IAM, and underlying platforms like Linux, Docker, and its implementation and challenges.
Strong desire and ability to work with customers, primarily in a technical capacity. Experienced in working with enterprise cloud infrastructure, containerized workloads.
Possess a customer-centric approach.
Must truly enjoy working with customers, establishing strong relationships and managing expectations with great results. 5+ years in a field services role (professional services, pre-sales, support, etc.) preferably in a cybersecurity related domain.
Hands on experience configuring alerts, (Ansible) playbooks, building custom playbooks, workflows, rules and scripts.
Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices.
Knowledge of threat handling, incident response and SOC operations. Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.).
Thrives in a multitasking environment and can adjust priorities on-the-fly.
Certifications such as AWS Solutions Architect and Linux Foundation Certified Kubernetes Administrator.

What will separate you from other candidates?

Prior experience with support processes, escalation management.
Hands on (operational) experience with various cybersecurity and networking solutions (SIEM, firewalls, Endpoint security, IDS/IPS etc).
Experience with using Bash scripting, Terraform, CloudFormation etc. Technical understanding of incident response, computer forensics, network and application security.
Training and enablement services delivery experience.
REST API scripting proficiency.
Experience with multiple SIEM platforms (Splunk, ELK, LogRhythm, etc).

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some

locations, a different pay range may apply. If so, this range will be provided to you during the recruiting

process. You can also reach out to the recruiter with any questions.

Base Salary Range

$122,000—$145,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

SentinelOne Glassdoor Company Review

4.6