Staff Site Reliability Engineer (NYC)

We are Route

Buying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That's why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

Route is on a mission to connect the world's commerce. Through our network of +5 million Route App users and 15,000 merchants, we're making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world's coolest direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we've been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We're looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don't just take our word for it! Discover what life at Route has to offer.

The team

The Route Engineering team develops next-generation technologies that change how millions of consumers see, share, and discover the world's most innovative brands and products. Route Engineers have backgrounds in distributed systems design and development, large-scale data storage and processing systems, UI design, mobile, and much more — but what unites this talented team is a passion for the Route mission to connect the world's commerce through our suite of transformational products.

The opportunity

We have an amazing Engineering Department at Route! Lots of self-starters and high-performance teams with collaborative mindsets, ready to continue our journey to grow and accelerate with cutting-edge technologies. We've set forth on a mainly microservices mission on ECS Containers as an Cloud-born, AWS Shop, solely in Gitlab and gated by Terraform. In supporting our B2B and B2C business models we have an array of engineering teams with full-stack experience looking to continue to elevate our technology teams and platform to the 10x model with this team's help!

The SRE(Infra-Ops) team is leading the charge on maturing the automation and tooling for engineering teams to self-support areas of Observability, CICD, and Cloud Resource Management. Our clients are internal engineering teams, and we are here to help fill the void of infra, networking, CICD, and observability awareness to build the services and the GitOps operations for self-support in a secure and optimized manner.

What you'll do

As a member of the SRE team, you are a self-starter and creative problem-solver. You are passionate about staying up to date on the latest technologies and solutions in the world of Observability and Cloud. You appreciate automation as a path to creating time on the daily. Our SREs are passionate about observability (i.e. the grafana/prometheus stack) and appreciate the optimizations that set us forth on new challenges. The SRE team helps bridge the gap for CICD automation for scale, velocity, and security at the forefront. We are the go-to resources for the Infra, Cloud, and Terraform for our guided advice to heed engineers to reusability and best practices.

As an SRE you will have an opportunity to build tools and automation with code while designing processes to empower engineering teams to deliver software at scale. You get to champion operational excellence across the engineering organization

and empower engineering teams on subjects such as CI/CD, Cloud Infrastructure within AWS, application security monitoring and observability. You will be instrumental in reducing engineering overhead by spotting problems and areas for improvement

What we're looking for

• 7+ years of relevant experience
• Experience with Terraform
• Experience with one or more of the following languages (Bash, Python, Go)
• Experience with AWS (Preferably experience w/ ECS/Docker/Fargate)
• Experience with Docker
• Experience with CICD (Preferably experience w/ Gitlab)
• Experience with Designing/Supporting Network and Security Architecture in the Cloud
• Experience building/adopting/supporting an observability strategy for an organization (Preferably experience w/ Grafana/Mimir/Cortex)

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $230,000 - $251,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route's bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.