IT Support

Stanbridge University is seeking a dynamic individual to join our growing Information Technology team. The right candidate must be a highly proficient End-User Desktop Support Technician to join our IT team. This role is critical in ensuring the smooth operation of classroom technology, as well as providing technical support for faculty, staff, and students. The candidate will be responsible for troubleshooting end-user issues, supporting classroom computers and AV equipment, and deploying new computer images using modern deployment technologies. The candidate will also assist in the receipt and distribution of IT-related supplies, such as books, student materials, and hardware. The ideal candidate will possess excellent written and spoken communication skills and will have a passion for excellent customer service.

Essential Functions

• Desktop Support: Install, maintain, clean, and troubleshoot monitors, keyboards, mice, CPUs, printers, and other peripherals.
• Technical Troubleshooting: Provide support for both hardware and software issues, including troubleshooting IP addressing, viruses, system performance, and failing applications.
• Hardware/Software Upgrades: Assist in upgrading software and hardware, including RAM installation and other system enhancements.
• Image Deployment: Deploy new classroom images using Windows Deployment Services (WDS), Microsoft 365, Google Admin, Chrome OS, Zoom, and BOX knowledge.
• Network Setup: Install and maintain network/phone cables for classrooms and offices and troubleshoot any connectivity issues.
• Support Requests: Respond to incoming calls, emails, and support tickets from faculty, staff, and students seeking assistance with technical problems.

Qualifications

• Technical Expertise: Solid experience supporting Windows 10/11 in a business environment, as well as proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Systems Administration: Familiarity with administering Microsoft Active Directory for user and computer accounts.
• Incident Management: Proven ability to manage IT incidents, from initial request through to resolution.
• Hardware & Software Troubleshooting: Previous experience supporting standard desktop and laptop hardware, peripherals, and software issues.
• Hardware Knowledge: Experience with common hardware vendors, including Dell, Lenovo, Chromebooks and others.
• Image Deployment: Experience with Microsoft WDS for deploying Windows images to multiple devices is a plus.
• Certifications: CompTIA A+ and Network+ certifications (or equivalent experience) are highly preferred.
• Communication Skills: Strong written and verbal communication skills, with an emphasis on excellent customer service.
• Team Player: Ability to work collaboratively within a team environment while providing exceptional support to end-users
• $18-$22/hr. Salary is based on education and experience.

Conditions of Employment:

• The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Employment verification will be conducted to verify the minimum years of practical work experience required by our accreditors.
• All employment offers are contingent upon completion of a background check.

Work Environment:

• Standard office/classroom/lab or clinical setting.
• Typically, duties are performed in an office/classroom/Lab/clinical setting environment while sitting at a desk or computer workstation.
• Work environment may include skills lab or bedside environments as required by program.
• An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

• The incumbent regularly sits for extended periods.
• Physical ability to perform the duties as assigned to the program or department.
• Proficient in operating electronic keyboards and other office machines.
• Effective verbal communication skills in answering telephones and providing information with clarity and distinctness.
• Ability to read fine print and operate computers with precision.
• Ability to understand voices over the telephone and in person.
• Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, Roth401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• FMLA, Short Term & Long-Term Disability
• Training & Development
• Wellness Resources