IT Support

As an IT Support Technician at Stanbridge University, your primary responsibilities will include troubleshooting end-user issues, supporting classroom technology, and deploying new computer images. You'll also assist faculty, staff, and students with hardware and software support, ensuring everything runs smoothly in our educational environment.

To be a strong candidate for the IT Support Technician position at Stanbridge University, you should have a solid experience supporting Windows 10/11, familiarity with Microsoft Office, and ideally hold CompTIA A+ and Network+ certifications. Strong communication skills and the ability to work collaboratively within a team are also essential.

Absolutely! At Stanbridge University, we encourage our IT Support Technicians to continue their professional development. There are opportunities to gain additional certifications and take on more responsibilities within the Information Technology team as you gain experience and demonstrate your skills.

The work environment for the IT Support Technician at Stanbridge University is dynamic and often includes an office, classroom, and lab settings. Expect a bustling atmosphere filled with supportive colleagues, diverse challenges, and the opportunity to help others while ensuring the technology in our classrooms functions seamlessly.

Stanbridge University offers a comprehensive benefits package for the IT Support Technician position, including health care plans, retirement plans, paid time off, disability coverage, and wellness resources. We strive to support our employees' health and well-being, both in and out of the workplace.

To effectively troubleshoot hardware issues, I follow a systematic approach: I first identify the symptoms, gather details from the user, and then isolate the problem. I use diagnostic tools when necessary and reference manufacturer documentation or online resources to guide my process. Maintaining clear communication with the user throughout the troubleshooting is key.

I have hands-on experience deploying computer images using Windows Deployment Services (WDS) and have worked with Microsoft 365, Google Admin, and other deployment technologies. I ensure that all images are properly configured and test each deployment to avoid issues in the classroom environment.

I have set up and maintained network and phone cables for various office and classroom configurations. I am comfortable troubleshooting connectivity issues and can work with both wired and wireless environments, ensuring efficient communication within the educational space.

In prioritizing support requests, I assess the urgency and impact of each issue. Requests related to classroom technology, especially when classes are in session, take precedence. I remain organized by using a ticketing system, allowing me to track and manage requests efficiently while ensuring timely responses.

In a previous role, I faced a situation where multiple classroom computers experienced system performance issues due to software conflicts. I systematically identified the problematic applications, removed them, and optimized configurations. After thorough testing, I implemented preventative measures to ensure smooth operation in the future.

Maintaining a positive customer service experience involves effective communication, active listening, and empathy. I ensure I fully understand the user's issue and keep them updated on the progress of their support request. Additionally, I make recommendations for user education to prevent future concerns.

I am proficient with multiple tools important for an IT Support Technician, including ticketing systems for incident management, remote desktop software for troubleshooting, and utilities for hardware diagnostics, as well as learning management systems that are commonly used in educational settings.

In stressful situations, I focus on remaining calm and composed. I prioritize each issue based on urgency and impact and use time management techniques to tackle requests efficiently. Keeping open communication with users helps manage expectations and reduces stress.

I have successfully managed user accounts and computer accounts in Microsoft Active Directory, including onboarding new users, managing group policies, and troubleshooting access issues. I understand the importance of maintaining accuracy in user data for effective systems administration.

The most important skill for an IT Support Technician is communication. The ability to clearly explain technical concepts to users who might not be tech-savvy is crucial for resolving issues effectively and providing a great user experience, fostering trust and understanding.