Progress Lead

The Progress Lead at StarTekk is primarily responsible for managing the BAU ticket queue within a Level 3 support framework, coordinating closely with the Level 2 team and the business to resolve technical issues and support ongoing digital transformation initiatives.

To qualify for the Progress Lead role at StarTekk, candidates should possess extensive experience, particularly in Progress4GL/OpenEdge 11 and above. A bachelor's degree related to computer science, information systems, or IT is preferred, but the complexity of duties may necessitate specialized expertise beyond formal education.

In addition to a proficiency in Progress4GL/OpenEdge, technical skills for the Progress Lead role at StarTekk include adeptness in Web Speed scripting, HTML, and JavaScript, which are crucial for developing solutions and providing technical guidance to team members.

The Progress Lead at StarTekk provides essential technical guidance, mentors team members, and reviews deliverables to ensure high-quality outcomes, fostering a collaborative environment while supporting business needs during EST hours.

The work environment at StarTekk for a Progress Lead is collaborative and dynamic, emphasizing teamwork, responsibility, and innovation, all while supporting a strong mission of digital transformation across the organization.

In answering this question, highlight specific projects you've worked on, mentioning the versions you've utilized and any particular challenges you've overcome, demonstrating your depth of knowledge and expertise.

Discuss your problem-solving approach, including your ability to analyze data, communicate effectively with team members, and implement solutions while maintaining a user-first perspective.

Talk about your approach to mentorship; emphasize constructive feedback, one-on-one sessions, sharing resources, and encouraging questions to foster a learning environment.

Provide a specific example, detailing your role, the process you enhanced, the steps you took, and the measurable outcomes of your initiatives to highlight your impact.

Discuss any ticketing systems or project management tools you've used, and explain why you prefer these tools, focusing on how they help streamline communication and enhance productivity within teams.

Mention specific resources you follow, such as tech blogs, webinars, or professional groups, and explain how you apply this knowledge to your work, contributing to company growth and innovations.

Reflect on your familiarity and proficiency with languages like Web Speed scripting, HTML, and JavaScript, providing examples of projects where you utilized these languages effectively.

Explain your prioritization strategy, detailing how you assess urgency and impact, balance workload among team duties, and communicate with stakeholders about timelines.

Talk about your review processes, how you implement coding standards, and the importance of regular feedback sessions to maintain high-quality work from team members.

Share a specific instance where you collaborated with non-technical teams, focusing on how you communicated technical information clearly and worked towards a common goal.