ADA & Civil Rights Compliance Officer.

Department InformationState Of Colorado Residency Required At Time Of ApplicationNOTE: This announcement may be used to fill multiple openings.The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.We are looking for a ADA & Civil Rights Compliance Officer to join our Legal Division in the Policy, Communications, and Administration Office !As part of the State of Colorado, HCPF offers a competitive benefits package:• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans• Medical , Dental , and Vision insurance coverage• Automatic Short-Term and Optional Long-Term Disability Coverage• Life and AD&D Insurance• Flexible Spending Accounts (FSAs)• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)• 11 Paid Holidays Annually and Accrued Annual and Sick Leave• Accrued Sick Leave for State of Colorado Temporary Employees• Flexplace and Flextime work arrangements• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program• Free RTD EcoPass to all eligible State Employees• Credit Union of Colorado Membership Eligibility• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programsWe are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.Description Of JobWhat you'll be doing:• As the ADA and Civil Rights Compliance Officer, you are the Expert in this area for the Department.• Minimizing the Department's exposure to compliance risk and reputational harm resulting from noncompliance and other violations of federal and state nondiscrimination laws.• Contributing to the fulfillment of the Department's mission, values, and philosophy by serving as a resource on laws, regulations, policies, and procedures relating to civil rights to ensure access for Colorado’s most vulnerable citizens.• As the expert, you will be assessing department compliance with nondiscrimination laws, including Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act of 2010, and the Colorado Anti-Discrimination Act (CADA).• Leading legal compliance with the Department’s nondiscrimination obligations by developing and implementing policies, procedures (SOPs), and guidelines for the purpose of meeting and maintaining compliance of the Department’s programs, services and activities to the requirements and expectations of the regulations above.• Through the policies and procedures that govern the Department, you will be assisting to ensure that no individual shall be excluded from participation in or denied access to the programs, services and activities of the Department or be subject to discrimination by the Department or any of its contractors or providers based on their protected class status.• Advising employees of the Department in nondiscrimination compliance and reasonable modification under Title II of the ADA.• Conducting investigations to respond to discrimination complaints and grievances within the purview of the regulations above, and the provision of auxiliary aids and services and reasonable modifications.• Coordinating complaints to the Department’s Digital Accessibility Compliance Officer, ADA Title I Coordinator, State Ombudsman, the Attorney General’s Office, and federal and state partners as necessary.Residency RequirementMinimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsThis posting is only open to residents of the State of Colorado at the time of submitting your application.Minimum QualificationsEducation and Experience:Option 1There are two ways to qualify for this position:Experience OnlySeven (7) years of related professional experience advising members, counties or HCPF departmental staff on medical assistance programs and benefits, and/or advising on nondiscrimination compliance requirements related to requests for access to programs, services and activities.Option 2Education and Experience:A bachelor's degree from an accredited institution in a related field and three (3) years of professional experience advising members, counties or HCPF departmental staff on medical assistance programs and benefits, and/or advising on nondiscrimination compliance requirements related to requests for access to programs, services and activities.Appropriate education will substitute for the required experience on a year-for-year basis. Relevant education will be calculated as the following:• An associates will count as two years of experience• A bachelors will count as four years of experience• A masters degree will count for six years of experience• A doctorate or juris doctorate degree will count for seven years of experiencePreferred Qualifications• Prior state experience related to the duties of this position• Experience working with Medicaid, CHP+ and other Department Programs• Experience or knowledge of the Americans with Disabilities Act of 990, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, Section 1557 of the Patient Protection and Affordable Care Act, the Colorado Anti-Discrimination Act and other applicable federal and state regulations and guidanceHighly Desired Knowledge, Skills And Abilities• Ability to represent the department in a positive, professional and objective manner, and support a positive workplace environment;• Oral communication skills, including the ability to verbally communicate effectively to a diverse audience and articulating complex compliance concepts to non-subject matter experts;• Written communication skills, including the ability to draft responses to complaints and requests in a clear, accurate, and concise manner;• Ability to read, analyze, understand, interpret and apply laws, regulations, rules, legislation, policies and procedures;• Positive attitude and demonstrated ability to remain patient and compassionate when dealing with difficult customer interactions;• Demonstrated customer service skills, including the ability to use de-escalation techniques to resolve difficult conversations;• Ability to handle sensitive and/or highly confidential information in a professional and ethical manner, and in accordance with state and federal laws.• Self-motivated with a proven ability to manage multiple projects at a time while paying strict attention to detail and deliverable timelines;• Problem-solving skills, including the ability to identify complex problems and apply relevant information in order to evaluate options and develop solutions.DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.Conditions Of Employment• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.Appeal RightsAn applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.Review of the completed, signed and submitted appeal will be timely on the basis of writtenmaterial submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .Supplemental InformationHow to Apply (PLEASE READ CAREFULLY)Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.Comparative Analysis ProcessThe comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.Failure to submit properly completed documents by the closing date will result in your application being rejected.ADAAA Accommodations : The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Virginia Miller, at virginia.miller@state.co.us .The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.