IT Operations Support Analyst

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.About the Indiana Department of Transportation:The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance.Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.Role Overview:This Analyst position will join the newly created IT Operations Support Division to assist with transitioning INDOT’s IT contracts into one central location. The responsibilities of the role will be dynamic, and the candidate should be as well. The IT Operations Support Division is growing and defining itself each day. This role will be a part of that growth and will work within the State procurement process and contracting process.Candidates should be extremely organized and adaptable.The salary for this position traditionally starts at $67,314.00 but may be commensurate with education or work experience.Location:This position is located in INDOT’s Central Office, Indianapolis.A Day in the Life:The essential functions of this role are as follows:• Analyze business processes, business rules, methods of data acquisition and data application for advancement of business practices, operational performance enhancement and resource allocation.• Preside over methodic, non-routine examinations of office specific data through advanced analysis routines, queries, and scripts.• Present the findings/recommendations through the development of custom reports, charts and maps.• Work with Information Technology on the administration of analysis packages including data loading/unloading, error message interpretation, SQL statement development, script updating, mass editing of datasets and software database performance analysis.• Manage all the activities of subordinates including interviewing/selecting applications, assigning work, scheduling training, evaluating, and administering disciplinary action.• Investigate new/existing technologies and business practices for practical and feasible implementation into divisional workflow and work with Information Technology for implementation.• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.What You'll Need for Success:You must meet the following requirement to be considered for employment:• Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.• Broad knowledge of multiple regression or multivariate analysis, measurement and testing, and interview methods and questionnaire design.• Ability to communicate and coordinate technical needs.• Ability to understand and comprehend instructions dealing with technical and abstract theories.• Ability to determine proper research methods to use, collect appropriate data and draw conclusions.• Extensive knowledge of the agency mission and administrative policies.• Extensive knowledge of computer and software programs and the ability to utilize these skills.• Ability to take abstract concepts and formulate physical models.• Excellent problem solving and analytical skills.• Ability to research and document findings.• Abilit…