Employee Resources Information Center Human Resource Technician

Do you want to work from home after training? Do you have customer service, call center and payroll experience? The Division of Human Resource Management (DHRM) with the Department of Government Operations (DGO) is seeking candidates who excel in providing exceptional customer services to individuals over-the-phone and enjoy working in a fast-paced call center environment from home. Join the... Employee Resource Information Center (ERIC) team as an ERIC Technician II. You will be trained to process state of Utah employees retirement paperwork, process statewide payroll, explain statewide employee benefits, onboard new hires, process personnel actions, and more. This is an entry level position with various opportunities to develop skills and move up in your human resources career. You are required to be logged into the phone system and available to answer phone calls for up to 7 hours a day. Due to the sensitive nature of the information handled by the ERIC, you must be able to pass a background check prior to employment. There is an 8 week in office, in-person training to complete. This position is currently a hybrid of both in-office (3 days a week required in office) and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. This position may be considered for flexible/hybrid telework and in office or remote if rural (positions considered rural are outside of these counties: Salt Lake, Tooele, Weber, Davis, Summit and Utah County) DHRM rules apply to current State of Utah Employees. Why You Should Join Our Team This is an opportunity to make a difference. Along with the satisfaction of helping State employees understand statewide HR rules and policies, you will receive great health and retirement benefits, such as, generous paid time off so you have a positive work life balance. Here is a summary of our benefits: • Health Insurance - Public Employee Health Program (PEHP): • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage. • 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage. • 4 vision plan options under EyeMed or OptiCare • Retirement - Utah Retirement Systems (URS): • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System. • Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)) • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only. • Employer contributions to your 401(k) are vested after four years. • Paid Time Off: • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). • Annual leave amounts increase with years of service. • We have 12 paid holidays. The Agency To learn more about the Utah Division of Human Resource Management, click here. DHRM vision: As experts in people as agency resources, DHRM partners with State of Utah agency leaders to: • Create excellent human capital strategies, and • Attract and utilize human resources to effectively meet mission requirements with ever-increasing efficiency and the highest degree of integrity. • The Department of Government Operations provides support to, and enables other state agencies to fulfill their core missions. Principal Duties The main duties for this position include: • Answering phone calls from future, current, and past State of Utah employees and providing appropriate statewide information. • Responding to phone, electronic, email, and fax inquiries regarding benefits, payroll, or general state employment questions by providing information or directing the employee to the appropriate information. • Logging each inquiry into a case management system to ensure accurate records. • Researching, interpreting, and applying general knowledge of human resource related reports, policies, and procedures. • Processing new hire paperwork including E-Verify. • Verifying payroll information and entering corrected or missed timesheets for processing. • Reviewing and auditing payroll edit reports; identifying errors and returning reports for corrections; auditing final summary reports. • Drafting and finalizing state retirement worksheets. • Responding to verbal and written Employment of Verification requests. The Ideal Candidate: • Has work experience in a call center environment taking inbound calls. • Has professional customer service experience including assisting difficult customers. • Has human resource experience. • Has the ability to work in a team environment. • Has excellent written and oral communication skills. • Has the skills to deal with people in a manner which shows sensitivity, tact, and professionalism. • Has the knowledge of the laws governing access to public and private records (Government Records Access and Management Act). Preference May be given to applicants with: • Two years of experience in human resources or in a business office environment; or • An equivalent combination of higher education and proven experience. • Employment contingent on passing a background check. • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work