DSHS ESA Public Benefits Specialist 3

DSHS ESA Public Benefits Specialist (PBS) 1-3Economic Services Administration (ESA) Community Service Division has multiple exciting opportunities for Public Benefits Specialists to join our Customer Service Contact Center (CSCC) team in Yakima, WA.When you work for DSHS CSD, your compassion shows at work every day, helping the lives of your fellow Washingtonians. These jobs can be a gateway to a rewarding career in public service. See why others like you have chosen a career with DSHS:As a Public Benefits Specialist, you will help people applying for public assistance services over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.This position will have access to the Washington Health Plan Finder (HPF) system and personally identifiable information (PII). Per the Information Exchange Agreement No. 2013-02 between the Centers for Medicare & Medicaid Services (CMS) and State-Based Exchanges for the disclosure of health insurance affordability programs information under the Patient Protection and Affordable Care Act, passing a criminal background check is required for this position.Telework options are available!Some of what you will do:• Conducts intensive interviews to determine eligibility for cash, medical, and/or food benefits• Receives and responds to different types of inquiries including financial and food benefit applications and reviews, information and referral requests, general questions, case specific questions and change of circumstance notifications• Answer all questions regarding benefits or available services; explain available services, program requirements and optional services and to other agencies as required• Determines eligibility and deliver services to qualified individuals• Processes all case actions in accordance with Federal and State processing and accuracy requirements• Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients• Makes corrections to audited cases• Initiates and computes underpayments and overpayments and provides client notifications when necessary• Issues supplemental financial and basic food benefits when appropriate to correct under issuances• Other duties as assignedHow you'll growA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.We provide formal training both in the classroom and on the job to progressively advance within a 15-month period to a Public Benefits Specialist 3. Those hired will be appointed to the appropriate level based upon their experience and previous training. Advancement is based on completion of this formal training plan.We're looking for applicants who have the education and/or experience as listed below:• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claimsOR• A Bachelor’s degreeOR• A combination of years of the above experience and education totaling 4 yearsOR• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.We would like to hire someone who:• Ability to speak, read, write in Spanish is required. Completion of DSHS of interpreter/translator certification is required within six months of employment• Thrives in a standardized work setting• Is able to learn and utilize various computer programs• Is able to communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone• Can work with complex technical regulations and procedures, and analyze complex situations• Will refrain from personal bias when determining eligibility• Is competent to prioritize and perform multiple tasks in a busy office with numerous interruptionsSalary Ranges:Public Benefits Specialist 1 ($4,093.00 Step G – $4,632.00 Step L)Public Benefits Specialist 2 ($4,299.00 Step D – $5,241.00 Step L)Public Benefits Specialist 3 ($4,740.00 Step E – $5,643.00 Step L)Ready to start a rewarding career? Apply today!Questions about this opportunity? Please contact sharon.sterling@dshs.wa.gov OR call (360) 725-5810 and reference job number 10125.Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.E-Verify® is a registered trademark of the U.S. Department of Homeland Security