Business Operations Associate

Business Operations Associate

Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.

Job Summary

Business Operations Associate responsibilities include working with Business Development, Accounting, Quality Assurance, Operations, External Vendors, Partners, and Sponsors to draft requests for information (RFI) proposals with associated pricing, Work Orders (WO), and Work Order Amendments (WOA) that are responsive to Partner/Sponsor needs.  Communicate the status of WO and WOAs internally and with external Partners/Sponsors as appropriate. This work needs to be accomplished in a very timely, professional manner that indicates great attention to detail. Upon execution (signature) of WO and WOAs, ensure that Accounting receives the original copy, and a hand-off meeting is scheduled with Operations.     

Primary Responsibilities

·        Prepare the High Probability Billing Milestone forecast and share with Business Development and Accounting.

·        Align with Accounting on New Authorization amounts.

·        Review and update (if needed) draft RFIs, pricing, proposals, WO and WOAs with Manager, Business Operations and support the presentation and updates (if needed) during leadership review.

·        Ensure quality check is performed on all Business Operations deliverables prior to sending.

·        Deliver approved RFI, pricing, proposals, WO and WOAs to Business Development and/or external Partners/Sponsors.

·        Ensure that all RFIs, proposals, contracts and associated documents are saved and maintained via Business Operations drives and systems.

·        Ensure that required information from RFIs contracts, proposals, etc. s are updated and maintained in Client Service Management System (Salesforce).

·        Support project activation activities in the project management and finance systems.

·        Maintain complete cognizance of contractual requirements and support project managers and finance with the successful execution of projects.

·        Monitor project scope checkpoints to identify scope creep as early as possible and support initiation of WOA process.

·        Support project managers and finance with each step of the contract amendment lifecycle.

·        Support project managers and finance with ongoing management of project and financial information within the Enterprise Resource Planning (ERP) platform and other financial reports.

·        Work with project management and finance to report analyzed data for projects and communicate results.

·        Escalate any risks or issues to Manager of Business Operations

·        Coordinate and work with external vendors on new service contracts and scope management/change orders for existing contracts. Manage external vendor contract execution process for contracted projects.

·        Support continuous improvement initiatives spearheaded by executive management and/or department heads

·        Comply with Statistics & Data Corporation’s data integrity & business ethics requirements.

·        Perform other duties as assigned.

·        Adherence to all essential systems and processes that are required at SDC to maintain compliance to business and regulatory requirements.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Skills

·        Exceptional customer support skills

·        Exceptional organization and planning skills

·        Excellent prioritization and time management abilities

·        Exceptional quality and on time delivery

Excellent understanding of contracts and contract amendment lifecycle and demonstrated ability to manage contracts and amendments

·        Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early

·        Solid independent, critical thinking ability and demonstrated ability to work autonomously with minimum supervision

·        Keen ability to accurately discern priorities in a resource constrained work environment

·        Solid understanding of SDC service and technology offerings and processes

·        Excellent verbal and written communication skills

·        Excellent computer skills to include strong knowledge and MS Office suite of software

·        Strong knowledge of Client Relationship Management System – Salesforce

·        Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations.

Education or Equivalent Experience

·        A Bachelor’s degree, preferably in engineering, applied or life sciences or business is required. 

·        Two years of experience in business development, account management, contracts management, project or purchasing in the clinical trial industry is preferred. 

·        Salesforce Certified Advanced Administrator is required.

·        Salesforce Certified Platform App Builder is recommended.

Why SDC

SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.

• We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits.

• We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment.

• We strive to provide a place of belonging to our employees with fun and engaging activities from SDC’s culture club.

• We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry.

• With a proven track record, SDC has been successfully executing client clinical programs since 2005.

Take a look at how you can join our team!

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