Senior Management - P&C Insurance

Overland Park, Kansas, United States

Applicant: This position requires an active Property & Casualty license in your resident state.

Steadily is a fast-growing, venture-backed property insurance tech agency for landlords. We’re Series B, just over 130 people, manage $20B in risk, and are intent on becoming the world’s best and largest insurer of rental properties.  We’re looking for an exceptional leader to join our Client Experience team in Kansas City!  This will be a fast-paced, dynamic role where you’ll solve complex problems on the fly and drive operational excellence of our customer-facing account management & support teams.

Our Client Experience team’s core mandate is to deliver world-class, end-to-end experiences for our customers, both insureds and independent agencies, that drive brand loyalty and retention. You’ll be a part of delivering on that mandate.

As a CX Manager, you will:   

• Lead a high performing, customer-facing support team by setting vision, implementing strategy, and developing a scalable infrastructure as the department continues to grow.  

• Create and continuously improve workflows and processes to maximize efficiency and improve performance (e.g quality, service levels, retention, etc).

• Leverage data to inform strategy and drive optimal performance.

• Provide direct support, coaching, and guidance to the support team to maintain a high bar of performance and deliver excellent results.

• Continue to grow a top-notch CX department by participating in interviewing and recruiting great talent.

Your Background:

• Leadership Experience: You are a gifted leader with 5+ years of direct management experience leading high performing support teams of at least 15 employees. 

• Insurance Experience: You have a history of successful leadership experience with non-auto Property & Casualty insurance. 

• Technical & Data Oriented: You are extremely tech savvy and know how to leverage data and technology to your advantage. You are highly proficient with Excel and have had exposure to data-visualization tools such as Looker, Tableau, PowerBI, or Metabase.   

• Operations: You have strong operational acumen when it comes to leading a customer support organization.

• Driven: You can handle important responsibilities and assignments with limited oversight. 

Required Licensing:

• You must have an active Property and Casualty license in your resident state. 

Compensation and Benefits:

• Salary of $130,000+ (negotiable based on experience)

• Relocation stipend

• Equity in the company

• 401K

• 3 Weeks PTO + 6 Company Holidays

• Health, vision, and dental insurance

Location:

• Local candidates or candidates willing to relocate

• Kansas City metro area (Overland Park / Leawood, KS)

• 4 days in office and WFH Wednesdays after 30 day onboarding