Job details
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Software Support Specialist
Storable is looking for a Software Support Specialist to join their support team and provide exceptional customer support for their software products in a remote capacity.
Skills
- Excellent interpersonal communication skills
- Problem-solving abilities
- Knowledge of customer service principles
- Experience with CRM systems
Responsibilities
- Register incidents received by web, chat, e-mail, and phone in the CRM system.
- Classify incidents based on severity and priority.
- Utilize existing Knowledge Base to resolve incidents.
- Investigate and resolve incidents according to knowledge-based articles.
- Contribute and update the Knowledge Base and Communities.
- Provide regular updates on the status of requests.
Education
- Bachelor’s degree in Business Applications, Computer Science, or related field
- Computer/IT Certification is a plus
Benefits
- Generous health coverage
- 401(k) match
- Flexible vacation policy
- Remote work engagement activities
- Paid parental leave
To read the complete job description, please click on the ‘Apply’ button
Storable Glassdoor Company Review
Chuck Gordon
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CEO of Storable
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Storable
SpareFoot's company mission is to make moving and self storage easy for everyone.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$44,000/yr - $58,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 20, 2024
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