Job details

Account Manager

Stord’s mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We’ve pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a unified offering.

With Cloud Supply Chain, Stord is enabling companies to compete and grow with world-class logistics – including warehousing, freight and fulfillment – in a single, integrated platform that’s available exactly when and where they need it. Hundreds of B2B and B2C companies like Body Armor, Advanced AutoParts and Dollar General use Stord to make their supply chains perform with the speed, flexibility and ease of the cloud.

Our rapidly growing team is headquartered in the heart of Atlanta’s vibrant tech community and is led by former operators from Amazon, XPO, Ryder, Coyote, Convoy, and Manhattan Associates. Stord is backed by over $325M in funding from Kleiner Perkins, BOND, Founders Fund, D1 Capital, Salesforce Ventures, Susa Ventures, Lux Capital, Lineage Logistics, and Franklin Templeton Investments at a unicorn valuation of over $1.3 billion.

Come help us help businesses out-deliver their competition with Cloud Supply Chain.

About the Account Management Position:

The Account Manager will report to the Head of Account Management at Stord. This role is responsible for driving incremental revenue and value for existing Stord Customer relationships. A key area of initial focus will be driving incremental revenue via upsell and cross-sell opportunities at existing customers. This role drives critical business objectives linked back to the company’s mission - Making our customers’ supply chain a competitive advantage.

What You'll Do:

Learn Stord’s business model and develop a deep knowledge of our products and top clients.
Own customer relationships at a strategic level, focusing on retention and revenue growth.
Act as customer advocate within Stord.
Collaborate with all areas of the business, primarily with the Product Management to understand products, share customer feedback, needs and area of opportunity; Marketing for customer communications, sales materials and intelligence; Sales to maintain a consistent customer transition to going live; finance on pricing, invoicing and strategy; Customer Experience team to ensure timely issue resolution and customer satisfaction; and Supply Chain to help continuously improve our customers’ operations.
Own key processes such as strategic account planning, customer value / ROI metrics, and customer discovery sessions.
Execute on overall client renewal process.
Drive pricing and customer exection for customer required price increases.
Analyze data related to client performance, identifying trends and patterns, and using this information to make recommendations for improvements.
Model Customer Obsession behaviors within Stord

What You'll Need:

10+ years of experience in strategic relationship management roles, ideally in an e-commerce Supply Chain or Fulfillment company with technology supporting mid-market and enterprise clients
Proven strategic relationship management and selling skills
Deep knowledge of retail e-commerce, fulfillment and technology solutions
Experience growing existing customers
Customer obsession
Bias for Action
Critical thinking skills, hunger to learn and grow, curiosity and empathy
Excellent communication, interpersonal, and organizational skills
Ability to build rapport and influence others
Ability to travel - 50+%

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team:

Competitive salary and bonus
Friendly, Passionate, and Intelligent Employee Base
Creative Problem Solving and Entrepreneurial Thinking
Fast-Paced Environment
Low-Ego, Solution-Driven Culture
Community Involvement and Volunteer Opportunities
Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More

Benefits:

401(k)
Medical, Dental, and Vision Insurance
Life and Disability Insurance
Health Savings Account (HSA) option
Employee Assistance Program (EAP) - Mental Health Resources
Paid Parental Leave
Gym Stipend
Paid Time Off
Paid holidays
And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Stord Glassdoor Company Review

3.4