Strategic Account Manager
Predictive analytics and machine learning power Socure's groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America's Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000's fastest growing companies.
Listen to why some of the world's top technology investors see the enormous, transformative potential in Socure's mission and products:
(If the video doesn't load, you can also find it here: https://www.youtube.com/watch?v=ifM9_jPQCv8)
About the role:
Responsibilities:
- Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function
- Act as a trusted advisor to customers and successfully establish relationships throughout the customer's organization
- Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
- Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
- Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
- Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
- Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
- Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions
Qualifications:
- BA/BS required
- Minimum 8 years experience in Account Management, with at least three years as a Strategic Account Manager, or similar role
- Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
- A proven track record of quota achievement and demonstrated career stability
- Excellent communication and presentation skills
- Attention to detail, strong organizational skills, and a bias for action
- A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
- Salesforce knowledge
- SaaS background
- Analytical capabilities and the ability to tell a story with data
Socure is all about encouraging people to push the boundaries of what's possible through top-tier performance, innovation, ownership, and shared expertise.
We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.
To learn more, check out Socure's Career Page: https://www.socure.com/company/careers
Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how our work is changing the world, check out these articles and videos:
Socure is Forbes' 2022 Best Startup Employer: bit.ly/3fbNw8S
Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
Archives & Press Releases: https://learn.socure.com/about/press-release
By
Socure
Socure is solving what was once considered unsolvable. Our mission is to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
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