Strategic Customer Success Manager - job 3 of 3

About the role:

We are building a creative, energetic, and mission-driven team that will work directly with Ribbon Health’s customers to make sure our products are powering convenient, cost-effective, and high-quality healthcare decisions in the world. As a Strategic Customer Success Manager on this team, you will own a portfolio of healthcare customers across multiple industry segments and own their experience strategy, value realization and growth. This role requires a hybrid skill set across customer success, strategy, and data insights; and we’re looking for someone who loves making customers wildly successful and contributing to a world class customer partnerships & success team!

What you'll do:

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

About you:

• You have experience building and navigating customer relationships across different levels and functions within an organization, and breaking down barriers in order to get something done
• You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them
• You have strong business acumen and have the ability to translate Ribbon value drivers into customer goals, strategy, and KPIs
• You are a clear, concise, and credible communicator
• You are proactive and able to manage multiple priorities and deadlines at once
• You enjoy creating and optimizing processes and building a world class function
• Build and cultivate relationships with customer stakeholders and become a trusted advisor and advocate
• Lead renewal and growth initiatives within existing accounts
• Partner cross functionally to achieve customer goals and requirements 
• Surface relevant input from customers that have implications for how we build and deploy our products