Job details

Strategic Renewal Manager

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The DocuSign Strategic Renewal Manager (RM) is a high-impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal RM is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for DocuSign while strengthening partnerships with existing customers.

This position is an individual contributor role reporting to the Director, Renewal Management.

Responsibility

Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
Maximize account growth by playing a role on the account team and help to identify incremental opportunities upon contract renewal, including the appropriate resources
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Follow and adhere to best practices for all internal processes including opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
Achieve financial and strategic revenue, bookings and billings targets
Evaluate your portfolio to prioritize time to render the most favorable outcomes
Leverage customer data and behavior to assess the health of each renewal

Job Designation

Remote:

Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

What you bring

Basic

6+ years of experience within Renewal Management, Account Management or Customer Success
Bachelor’s degree

Preferred

10+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
Strong negotiation skills with experience driving contracts to completion on time
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
Experience in a quota-carrying sales role with proven achievement
Strong process management, financial acumen and contractual engineering skills
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Ability to project manage the renewal cycle, pulling in necessary resources as needed

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $87,100 - $125,125 base salary

Illinois and Colorado: $84,700 - $116,425 base salary

Washington and New York (including NYC metro area): $84,700 - $119,725 base salary

This role is also eligible for bonus, equity and

benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.

DocuSign Glassdoor Company Review

3.6

DocuSign DE&I Review

4.0

CEO of DocuSign

Allan Thygesen

Approve of CEO

By DocuSign

DocuSign, headquartered in San Francisco, is an American company that allows organizations to manage electronic agreements with electronic signatures across various types of devices.

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