Strategy Associate

NEW YORK, NY /STUBHUB – PRODUCT MANAGEMENT /FULL-TIME/ HYBRID

Strategy Associate – Customer Experience 

The Customer Experience team is responsible for the end to end product allowing customers worldwide to have an exceptional buying or selling experience. The team delivers the core components of the service offering – a seamless payment, fulfilment and post booking experience for all customers. It sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. 

As a Strategy Associate, you will sit at the core of our business at the nexus of strategy and analytics. You will have the freedom to take decisions independently and make meaningful and measurable improvements impacting millions of customers. You will lead key cross-functional projects across the business, collaboratively working with senior leaders, product managers, analysts and engineers. 

We would like to see:

• 2+ years of experience working in a quantitative or analytical role 
• Track record of using analytics to support decision-making, with the ability to dig deep into data and identify the right insights 
• Self-motivation and autonomy, the ability to independently identify and implement high-value analyses and projects 
• Verbal and written communication and data presentation skills, with ability to simplify complex concepts and effectively communicate those to senior leadership and key stakeholders 
• Strong leadership, organizational and execution skills in a fast-paced environment 
• Experience with any procedural programming language (e.g: SQL) or the willingness to master one 

You'd be able to:

• Turn ambitious business objectives into clear analytical problems, and solve them using data, with actionable insights and recommendations, delivered in a dynamic fast-paced environment
• Define and report on both key metrics and user data to measure the performance of our operations and inform data driven decision making  
• Lead the execution of key cross functional business initiatives, building and managing business plans, and working efficiently across organization lines 
• Improve workflows and processes by either streamlining or automating them  
• Adopt experimental methodology, mindset and rigor to achieve objectives 

For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service, and product features that ensure we have your back. Combined with viagogo, we now span over 170 countries around the world, servicing buyers and sellers in 38 currencies and 40 different languages with our StubHub brand in North America and our viagogo brand outside of North America.

The anticipated gross salary range for this role is $100,000-$160,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.