Critical Facilities Manager

For 25 years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility. 

Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades. 

From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options. 

Stream Data Centers is headquartered in Dallas, Texas and is the technical real estate affiliate of Stream Realty Partners, a full service commercial real estate investment, development and services company. With $8.8 billion in annual transactions and 1,400+ professionals in 17 core markets, Stream is one of the most successful commercial real estate firms in the nation. 

POSITION OVERVIEW:

The Critical Facility Manager is primarily responsible for a team (10-15) of highly respected, well-trained, and customer-focused Critical Engineering Technicians (CETs).  With direction from the Director of Site Operations, this manager oversees workflow/work order management, training plans, event management, customer communications, hiring, and performance management of the assigned CET team.  This manager will leverage his or her extensive experience to help guide the team in some of the more challenging aspects of maintenance in areas such as:  critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses. 

ESSENTIAL FUNCTIONS:

• Manage the engineering & operations functions at the facility with the objectives of safely and effectively operating machinery and building systems
• Hold employees accountable on preventive/corrective maintenance of facility equipment
• Encourage and foster a team-oriented environment through feedback
• Manage contracted service work at the facility - which requires understanding and developing the scope of service, bidding, awarding, and administering contracts

RESPONSIBILITIES:

• Train CFEs, as appropriate, in new processes and procedures
• Direct and maintain the site-specific preventive maintenance and work order program
• Work with cross function teams on a multitude of projects to further develop the facilities or business
• Understand the engineering and operational aspects of the building systems; recognize system performance deficiencies immediately and respond to operational and emergency situations
• Using knowledge of the systems in place, coupled with performance data collected, evaluate the performance of systems, and suggest cost-effective improvements to service and operating efficiency
• Ensure the availability of an adequate inventory of tools and other supplies to operate the building
• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected life
• Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, etc.
• Assist with the preparation of operational and capital portions of the budget
• Ensure that major projects performed at the building are properly planned, executed, and closed out in accordance with current best practices in our industry
• Oversee the activities of contractors working within the building
• Assist with root cause analysis and troubleshooting/problem solving

QUALIFICATIONS / (KNOWLEDGE, SKILLS, ABILITIES):

• Bachelor’s degree in engineering, business or related field, or equivalent work experience required
• 6+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units. PDU units, pumps, air handling units and CRAC units5+ years of direct managerial experience and interpersonal skills strongly preferred
• Proven record of excellent internal and external customer service
• Ability to prioritize in a complex, fast-paced environment
• Ability to communicate well in both oral and written reports
• Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

PHYSICAL REQUIREMENTS/CONSIDERATIONS:

• Work at heights and from ladders.
• Perform physical tasks, including moving heavy equipment (50 pounds), operating critical infrastructure, crawling in tight spaces.
• Work in a noisy environment with ear protection and eye protection.
• Work in a critical environment with potential for high stress decision making.
• Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk. Use hands to manipulate small wires and objects.
• Lift up to 50lbs

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

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Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

If you need any assistance or an accommodation throughout the interview process due to a disability, you may contact us at accommodations@stream-dc.com.