Principal Recruiter

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Principal Recruiter

Overview: 

As a Principal Recruiter, you own and recruit for multiple positions across multiple verticals to further develop your skills as a recruiter. You are someone who thrives in a fast-paced environment, is a master at organization, loves tackling projects, and wants to grow with our team. Responsible for partnering with individual managers to ensure delivery of all recruiting aspects. You are responsible for carrying various roles on your respective teams and managing all stages of the hiring process to ensure a unique and positive candidate experience. This includes delivering feedback to candidates and managers, interview preparation, pre-closure, salary negotiation, and closure.

At StubHub, we firmly believe that diversity and transparency are the cornerstones of exceptional innovation. To live up to this belief, our team is a cross-functional powerhouse, bringing together experts in product development, design, engineering, and data analysis who work collaboratively to drive our mission forward.

Our work spans the entire technological spectrum, and we are unafraid to leverage any tool or technology necessary to facilitate web and mobile feature innovation at scale. We are not limited by convention; instead, we are empowered to explore, create, and execute, pushing the boundaries of what is possible to continuously enhance the experience for our users.

This is a hybrid role with a 2 remote and 3 in office per week. This role will be located in our New York office. Remote working arrangement is not an option for this position.

• Guiding the Human-Centric Recruitment Journey: As a Principal Recruiter, you will lead the end-to-end recruitment process emphasizing the human experience. This includes sourcing, managing candidate pipelines, and interview preparation for both candidates and hiring teams.
• Facilitating Continuous Collaboration: You will conduct weekly meetings with Recruiters, Managers, and hiring teams to foster a culture of collaboration and maintain an open feedback loop. You aim to ensure all stakeholders are actively engaged in the recruitment process.
• Creating Memorable Candidate Experiences: You will champion a positive candidate experience throughout the hiring process. From the initial interaction to the final offer, you'll be dedicated to ensuring every candidate feels valued and respected.
• Adaptability and Proactive Thinking: We're looking for someone who can seamlessly shift gears when needed and think proactively to meet our evolving recruitment needs.
• Mastering Our Recruitment Process: Understanding the intricacies of our recruitment process is essential. You will be the go-to expert on how we do things at StubHub.
• Data-Driven Improvement: Collect, analyze, and share feedback and actionable insights to enhance our hiring process continuously. You'll have the opportunity to identify areas for improvement and streamline scheduling efficiency.
• Versatility in Recruitment Coordination: Assist in coordinating various recruiting activities as required, ensuring the smooth execution of all aspects of the recruitment process.
• Timely Feedback: Provide constructive feedback to candidates within a maximum of 3 business days post-interview. We believe in respecting the time and effort candidates invest in our process.
• Meticulous ATS Management: Manage our Applicant Tracking System (ATS) to ensure data accuracy, proper candidate stage tracking, and timely communication throughout the recruitment journey.
• Engaged and Valuable Meetings: Attend meetings punctually, actively contribute to discussions, and make every meeting meaningful by adding value beyond mere presence.
• Open and Honest Communication: Maintain transparent and honest communication with candidates, keeping them informed about their status in the hiring process.
• Independence and Ownership: Display the capability to handle various tasks with minimal oversight, becoming a self-sufficient expert in one recruiting area.
• Strategic Thinking: Demonstrate a strategic mindset on moderately complex projects, aligning your strategies with company and team goals.
• Company Understanding: Grasp the bigger picture of our company's products and organizational strategy and effectively communicate this to potential candidates and new team members.
• Data-Driven Decision-Making: Use data insights to influence hiring teams, cross-functional partners, and project direction, ensuring alignment with our company's objectives.
• Complex Recruitment: Manage extensive hiring projects and challenging roles, even in high-volume situations, with a focus on successful delivery.
• Mentorship and Knowledge Sharing: Act as a positive influence within the recruiting organization by offering mentorship and sharing best practices with your colleagues.
• Leadership and Impact: Lead and deliver on recruiting initiatives, events, or projects that contribute to building a strong candidate pipeline and enhancing the recruiting team's performance.
• Strategic Planning: Plan and execute hiring strategies and key projects in collaboration with key stakeholders, significantly contributing to our recruitment efforts.
• Offer Negotiation: Be confident and skilled in extending and negotiating offers with little guidance, ensuring the best outcome for both candidates and the company.
• Holistic Recruitment Understanding: Develop an understanding of the different facets of recruiting and how they interconnect within our organization and the broader industry.

• Lead the entire recruitment process, including sourcing, candidate management, and interview preparation.
• Focus on creating a positive candidate experience and ensuring candidates feel valued and respected.
• Capability to shift gears and think proactively to meet evolving recruitment needs.
• Ability to collect, analyze, and share feedback and actionable insights for continuous process improvement.
• Provide constructive feedback to candidates within a maximum of 3 business days post-interview.
• Meticulous management of the Applicant Tracking System (ATS) to ensure data accuracy and timely communication.
• Capability to handle tasks with minimal oversight and become a self-sufficient expert in one area of recruiting.
• Demonstrate a strategic mindset on moderately complex projects and align strategies with company and team goals.
• Handle extensive hiring projects and challenging roles, even in high-volume situations, with a focus on successful delivery.
• Act as a positive influence within the recruiting organization by offering mentorship and sharing best practices.
• Confidence and skill in extending and negotiating offers with little guidance, ensuring the best outcome for both candidates and the company.

This role on our Talent team offers a dynamic opportunity to play a pivotal role in the innovative world of fan engagement. As a fast-paced, project-oriented person, you'll work closely with the corporate team to shape the future of ticketing and live event discovery. StubHub values diversity, transparency, and pushing the boundaries of technology, providing a unique and rewarding career path for those who share our passion for innovation. Join us to redefine the future of fan engagement and leave a lasting impact on the live event industry.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.